Manager, Sales Operations

About the role

The Manager, Sales Operations is a key leader connecting strategy, people, and performance across IVX Health’s Sales and Growth functions. This role manages and leads the Sales Operations and Support function and partners closely with Sales and Data teams to improve efficiency, generate insight, and drive disciplined execution.

Responsibilities

• Analyze sales performance and workforce trends to identify growth opportunities, mitigate risk, and optimize team effectiveness.
• Monitor provider referral activity to identify underperforming markets and recommend strategic interventions.
• Deliver and assess sales KPIs and KLIs, providing leadership with actionable insights and return-on-investment analysis.
• Lead growth reviews, territory assessments, and structural recommendations to support sustainable market growth.
• Develop and scale sales enablement programs, tools, and resources that improve support, productivity, and field execution across the sales organization.
• Partner with Sales and Marketing leaders to design enablement strategies, messaging, and materials that strengthen provider engagement and sales effectiveness.
• Identify capability gaps and implement training, content, and process improvements that support consistent performance across markets.
• Build frameworks to track provider engagement, ranking, and retention.
• Own and optimize sales technology, including CRM administration, data capture, and analytics tools such as Trilliant.
• Partner with Business Systems and Data teams to strengthen sales-related systems and improve data integrity.
• Standardize sales workflows, CRM processes, and KPI reporting across the organization.
• Manage, lead, and develop the Sales Operations and Support team, fostering a culture of accountability, performance, and growth.
• Define team structures, role responsibilities, and performance expectations aligned with business priorities.
• Provide guidance and partnership to sales and market leaders to support consistent execution of growth strategies.

Requirements

• 5–6 years of experience in sales operations, growth strategy, or a related field.
• Bachelor’s degree required; advanced degree (MBA or similar) preferred.
• Experience in multi-site healthcare services, private equity-backed organizations, or other high-growth environments.
• Demonstrated success leading teams and improving performance through data, process, and operational excellence.
• Experience in internal consulting, business operations, strategy, chief of staff, or other cross-functional roles requiring structured problem solving and executive-level influence.
• Proven ability to lead high-priority, cross-functional initiatives in ambiguous environments and translate leadership priorities into clear operational plans.
• Exceptional analytical and problem-solving skills, with the ability to make sound, data-driven decisions.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
• Deep familiarity with CRM tools, analytics platforms, and sales performance systems.
• Advanced Excel and data visualization capabilities; experience with medical claims data or similar datasets preferred.

Qualifications

• Deep understanding of sales operations, growth strategy, and related fields.
• Proven ability to analyze data and drive strategic decision-making.
• Experience in leading cross-functional teams and driving organizational change.
• Strong project management and organizational skills.
• Ability to work independently and collaboratively with various stakeholders.
• Excellent interpersonal and communication skills.

Skills

• Data analysis and interpretation.
• Project management and process improvement.
• Leadership and team management.
• CRM and analytics tool proficiency.
• Strategic thinking and problem-solving.

Benefits

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Safety Net – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.