Manager, Sales Development Representative, Resi
About the role
Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. The Sales Development Manager is a leadership position responsible for overseeing and directing a team of Sales Development Representatives (SDRs), and SDR Team Lead(s) in generating leads and constructing sales pipelines. This role ensures that the team achieves its targets through effective coaching, performance management, and strategic planning. Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity is essential to this role. Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Responsibilities
- Manage SDR team performance through accountability to KPI’s & quotas
- Daily team management and supervision: You'll be responsible for managing the daily activities of your SDRs, ensuring they're on track to meet their targets, and addressing any challenges they may be facing
- Hire, train and continuously coach team members to develop outbound prospecting skills
- Partner with Sales Leadership and Sales Operations to enhance sales outreach performance
- Work closely with Sales Enablement and VP of Sales to identify areas of improvements
- Drive SDR performance and develop the career paths of team members
- Ensure messaging and cadences align with our Ideal Customer Profile (ICP)
- Providing real-time coaching and feedback: You'll offer guidance and support to your SDRs, helping them refine their skills, overcome obstacles, and develop their strengths.
- Ensuring adherence to sales processes and best practices: You'll ensure that your team is following established sales processes, leveraging best practices, and utilizing available tools and resources to maximize their efficiency.
- Accurately forecasts weekly, monthly, quarterly attainment
Requirements
- Ability to coach and hold team members accountable for results
- Solid understanding of reporting, forecasting, and B2B sales processes
- Proficiency in Salesforce, Outreach, and Tableau
- Experience in sales operations and/or marketing automation software
- Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity.
- Excellent spoken and written English
Qualifications
- A high school graduate (or holder of an equivalent degree) with BS/BA preferred
- Strong computer skills, proficient on Mac OSX and Google Platforms (Salesforce a plus)