Manager, Sales Development, CX

Responsibilities

• Team Leadership: Hire, onboard, and manage a high-performing team of SDRs.
• Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
• Strategy: Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.
• Execution: Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
• Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
• Collaboration: Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.

Requirements

• Experience: Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
• Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
• Analytical Skills: Ability to use data to identify trends, track performance, and make informed strategic decisions.
• Adaptability: Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
• Tech Savvy: Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
• Leadership Style: A "player-coach" mentality with a passion for developing talent and building a culture of accountability and psychological safety.

Benefits

• Hybrid Work Model: 2 days in the office and 3 days remote each week.
• High-Performing Culture: Work in a supportive and collaborative environment where your contributions are valued.
• Continuous Learning: Opportunities to develop skills and advance within the company.
• Market Leader: Engage in meaningful work that directly impacts the company's growth and success.
• Equal Opportunity Employer: NiCE is committed to providing equal employment opportunities.

Pay & Schedule

Nice-FLEX Hybrid Model: 2 days in the office and 3 days remote each week.