Manager, Sales Commissions - Contractor

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Conducting initial assessments, resolving issues, and escalating complex cases as necessary.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media inquiries in a timely and professional manner.
• Utilize CRM tools to manage customer interactions and maintain accurate records.
• Resolve customer issues independently or escalate to supervisors as needed.
• Train and support new agents as part of the team.
• Contribute to improving customer satisfaction through feedback and suggestions.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Strong communication skills, both verbal and written.
• Experience in customer service or a related field preferred.
• Proficiency in CRM software and customer relationship management best practices.
• Ability to work flexible hours, including evenings and weekends.

Qualifications

• Excellent problem-solving and decision-making abilities.
• Highly organized and able to prioritize tasks effectively.
• Passionate about delivering exceptional customer experiences.

Skills

• Strong technical skills with CRM systems.
• Knowledge of industry-specific terminology and best practices.
• Ability to handle multiple tasks simultaneously and manage time efficiently.

Benefits

• Competitive salary and benefits package.
• Flexible work schedule with opportunities for remote work.
• Continuous learning and development opportunities.
• Team-building activities and company events.

Pay

$40,000 - $50,000 annually based on experience.

Schedule

Variable schedule to accommodate customer needs, typically 40 hours per week with flexibility to work evenings and weekends.