Manager - Sales

Location: California area

About the Role

Responsible for managing the development and implementation of account management programs, policies, and procedures from a functional or technical perspective, including target customers, pricing, services, and related areas for the team. Provides advanced professional assistance to management staff in account management-related matters and has overall responsibility for revenue for an assigned laboratory.

Responsibilities

• Manages staff including hiring, training, development, engagement, evaluating performance, providing compensation recommendations, and performance management.
• Generates new business, increases wallet share, implements price increases, and manages the application of surcharges to grow revenue for laboratory/service offering.
• Manages implementation and oversight of account management programs to achieve desired sales and operational results, aligns leadership and resources required, and ensures effective administration.
• Provides input and advice regarding developing and aligning strategies and programs to manage account management policies and procedures for the team.
• Manages and participates in operational, service, and account management reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations, and policies regarding fair practices.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures, and practices on account management matters.
• Manages expectations of leaders, managers, staff, and operations; facilitates communication on customer needs and business requirements; and establishes performance metrics.
• Resolves escalated, technical, or sensitive account management problems or conflicts; works with internal groups or external agencies as needed and oversees successful resolution.
• Manages the group or area budget including allocating resources and approving expenditures under control.
• Oversees or participates in special projects by identifying company, department, customer, or service issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of account management regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of progressive sales experience, including two (2) years of managerial experience; OR an equivalent combination of education, training, and experience.

Certificates, Licenses, and Registrations

• Valid Driver's License.
• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Required Knowledge

• Comprehensive principles, practices, and techniques of account management and operational areas.
• Understanding of the development and implementation of account management programs, policies, and procedures.
• Principles and practices of developing teams, motivating employees, and managing in a team environment.
• Basic principles and practices of budget development and administration.
• Applicable account management laws, codes, and regulations.
• Computer applications and systems related to the work.
• Understanding and dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills

• Performing comprehensive professional-level account management duties in a variety of assigned areas.
• Overseeing and administering comprehensive and varied account management functions.
• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Applying business and project management methodologies with a focus on implementing plans to achieve goals.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Providing consulting services to supervisors and staff.
• Preparing functional reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility to work in an office setting, use standard office equipment, and stamina to sit for extended periods of time.
• Strength to lift and carry up to 10 pounds.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person or over the telephone.

Working Environment

• Work is performed in an office setting.
• Work is subject to travel.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes:

• Competitive salaries
• Medical, dental, and vision coverage
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life, disability, and voluntary benefits
• Paid time off for holiday, sick, and vacation days
• HSA (Health Savings Account)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft protection

Schedule

Shift: Monday through Friday, 8:00 AM to 5:00 PM or as needed.