Manager - Revenue Operations

About the role

The Manager, Revenue Operations Strategy supports Revenue Operations leadership in developing long-term operational strategies to meet company objectives. This role focuses on maximizing efficiency and productivity through technology, process analysis, and interdepartmental collaboration. The Manager will analyze current operational processes and performance, recommend improvements, and work with Senior leadership, Product Management, and other departments to implement solutions. The goal is to ensure Revenue Operations evolves to align with department goals, facilitating timely and accurate reimbursement to the provider network and client billing.

We are seeking an organized, analytical, and strategic individual who is proactive and takes initiative to propel the department forward and support business goals.

Responsibilities

• Work closely with Product Management to articulate and outline business requirements for technology initiatives.
• Act as a subject matter expert for Business Intelligence and Analytics on Qlik and other analytics requests.
• Devise strategies for the growth of Revenue Operations programs and implement process improvements to maximize efficiency and effectiveness.
• Collaborate with leadership to identify business needs and wants to achieve department goals.
• Develop, implement, and monitor operational changes to ensure value and success metrics are met.
• Oversee operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Identify trends within the department, including training opportunities, productivity, turnover, and customer or internal issues.
• Maintain and update department-specific documentation, working closely with QA and Training teams to ensure consistency.
• Promote and champion initiatives to foster a positive culture within the department.

Requirements

• Bachelor’s Degree required.
• Critical thinking, analytical skills, and process optimization expertise.
• Leadership or management experience preferred.
• In-depth knowledge of multiple operational functions, including Rev Ops, Core Ops, Provider Management, and Account Management preferred.
• Ability to streamline or implement processes and roles that increase output and efficiency while supporting rapidly shifting business demands.
• Strong organizational, communication, and leadership skills.
• Extremely strong analytical skills to investigate and present data for solving complex business problems.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Teams.

Working Conditions & Physical Requirements

The role operates in a standard office setting with moderate noise levels. While performing duties, the employee must:

• Remain in a stationary position over 50% of the workday.
• Move about inside the office to access files or office equipment.
• Use hands to operate computers and other office productivity machines.
• Communicate and converse with coworkers.
• Detect and discern information accurately.
• Occasionally lift and/or move up to 10 pounds.

Specific vision abilities required include close vision and the ability to adjust focus.

Benefits

• Remote and hybrid work opportunities.
• Great work-life balance.
• Medical, Dental, and Vision insurance.
• Company-paid Life & Disability Insurance.
• Flexible Spending Accounts.
• 401(k) with employer contribution.
• Generous Paid Time-Off policies.
• Employee Assistance Program.
• Referral Program.