Manager, Rev/Access Epic Product Team

About the role

The Manager of the Epic Rev/Access Product Team is a critical leader within the Operations department at OCHIN. This role is responsible for managing a team of skilled Epic experts who continuously improve the Revenue Cycle and Patient Access applications. The role involves overseeing the team's daily operations, ensuring alignment with OCHIN's strategic goals, and driving improvements in processes and technology.

Responsibilities

• Manage assigned team members through their employment lifecycle, including recruitment, onboarding, training and development, rewards and recognition, and performance coaching and management.
• Provide coaching and support continuous learning.
• Manage and coordinate team objectives, resources, projects, and work assignments, tracking productivity and progress against established goals and initiatives.
• Ensure products continue to mature, solve member needs, deliver measurable value, and align with OCHIN strategies and best practices.
• Lead the design and development of new and enhanced product functionality.
• Ensure team goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff follow corporate policies, team standard operating procedures, service level agreements, and project reporting expectations.
• Proactively identify portfolio risks and issues, recommend mitigation strategies, and ensure timely escalation when project deliverables or deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools, identifying opportunities for process and quality improvement.
• Lead Design Reviews and Change Control processes and functions.
• Build and maintain strong relationships with members, leaders, and teams across OCHIN; reinforce communication and collaboration across teams to optimize work, projects, and outcomes.
• Represent the Epic Product Team in committees and cross-functional forums to drive systems thinking and operational excellence across OCHIN.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.

Qualifications

• Bachelor’s or equivalent relevant combination of education and experience
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred
• Certification in at least one of the following applications is required (more than one is preferred): Resolute Hospital Billing, Resolute Professional Billing, Prelude, or MyChart
• Required certification in any of the following: Resolute Hospital Billing, Resolute Professional Billing, Claims, Prelude, Cadence, Grand Central, or MyChart
• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required
• Minimum of three (3) years of supervisory experience or leadership roles required
• Experience leading Change Control and Design Review processes, required
• Experience with Jira is helpful
• Experience leading a team of technically skilled Epic application experts preferred
• Experience working with Epic in both inpatient and outpatient settings preferred
• A keen sense of excellent customer service and how to deliver it effectively in all situations
• Strong leadership skills, in support of the organization’s needs
• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite
• Proficiency in Smartsheet or similar project management system preferred
• Ability to travel - 5%-10%