Manager, Residential Programs

Essential Responsibilities

• Provide oversight to the counseling services and facility operations within the Residential Programs
• Provide individual and/or group supervision to the residential staff members including the Residential Advocates, Residential Supporters, maintenance personnel, and interns
• Lead and support conflict-resolution efforts related to personnel, resident concerns, and emerging operational issues, promoting a constructive and solution-oriented environment
• Work in conjunction with another Residential Manager and administrative team to engage in strategic planning and program enhancement to ensure that Residential Programs are trauma-informed and holistic in scope
• Implement strategies and structures that address vicarious trauma, vicarious resilience and self-care among staff
• Work in collaboration with peers in non-residential programs to support streamlined programming across all client services programming

Facility Operation

• Monitor and convey program issues, needs, and trends to the Director and collaborate on appropriate responses
• Engage in ongoing assessment of staff training needs and case conference and supervision structure
• Cover physical plant audits semi-annually to ensure city and state compliance
• Oversee city, state and funder audits

Qualifications

• Master’s degree in social work, mental heath, or related human services field
• SIFI Certification a plus
• Deep commitment to the mission of the organization
• One to two years of supervisory experience in working with domestic violence, human trafficking, crisis response, and/or the Asian communities
• Strategic thinking, skills in program planning and evaluation
• Great written and verbal communication skills to individuals and small groups
• Comfort and familiarity with computer
• Ability to exhibit personal responsibility and commitment to work; follow-through and accountability
• Ability to solve problems and exhibit a positive attitude while dealing with challenges
• Cultural sensitivity a must
• Humility and openness in approach to work
• Ability to speak an Asian language preferred

Work Schedule

Womankind currently is operating in a hybrid model. The Client Services department is asking staff to come in 3 days a week.

Compensation

Womankind offers a competitive and outstanding compensation package. The annual salary range for this position is between $80,000 and $84,000. Top benefits include health/dental/vision/FSA plans, generous paid time off, holidays, 403(B) retirement plan, commuter transit program, and much more.

How to Apply

Email your cover letter and resume to careers@iamwk.org. Include your name and the position you are applying for in the subject line. No phone calls or recruiter calls, please. Womankind is an Equal Opportunity Employer.