Manager Residential Addiction Services; Glick Recovery Center

About The Centers

The Centers is a Federally Qualified Health Center (FQHC) and a Community Behavioral Health Center (CBHC) in Cleveland, Ohio, with a focus on providing comprehensive care for medically underserved individuals in our community, especially those with mental health conditions and substance use disorders. In 2026, the Centers, in partnership with Cuyahoga County and the ADAMHS Board, will open the Glick Recovery Campus (GRC), a behavioral health crisis center, including a Crisis Receiving Center, the Rosary Hall Withdrawal Management Unit, and a Crisis Stabilization Unit, to serve individuals experiencing behavioral health and substance use-related crises. The GRC will serve as Cuyahoga County’s first 24/7, walk-in behavioral health urgent care and stabilization center, offering people in crisis a safe, welcoming alternative to emergency rooms, jail, or the streets while providing symptom stabilization, connection to community resources and facilitating reintegration into the community.

Job Summary

The Manager of Residential Addiction Services provides clinical and operational oversight at the Centers' Rosary Hall, a newly developed ASAM 3.7 residential addiction treatment unit embedded in the Glick Crisis Center. The role includes supervising and supporting counselors, ensuring high-quality assessments, treatment planning, and discharge coordination. The manager is responsible for maintaining regulatory and documentation compliance, overseeing group and individual programming, managing staffing and scheduling, and collaborating closely with the multidisciplinary team.

Essential Job Duties & Responsibilities

• Provides leadership and coordination of Rosary Hall addiction services program ensuring all professional, clinical, and ethical standards are adhered to.
• Works closely with the Clinical Director of Addiction Services to hire, train, and evaluate employees.
• Supervises counselors and case managers providing services in Rosary Hall.
• Provides individual/group supervision to addiction services counselors to ensure that counselors learn and perform the necessary skills to succeed in their roles.
• Ensures effective performance for direct service programs including timely and accurate documentation and record keeping by monitoring and analyzing system database and records, and implementing corrective action as necessary.
• Aids staff members in providing screenings, intakes, assessments and groups, as needed.
• Works collaboratively with clients to develop treatment plans.
• Provides individual, group counseling, crisis intervention and case management services, as needed.
• Utilizes evidence-based approaches to care, including motivational interviewing, trauma informed care, and strength-based therapy.
• Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
• Provides discharge planning, coordination with community providers and social services.
• Collaborates closely with Clinical Director of Addiction services, department administrators and Quality and Data Integration Team to monitor and report outcomes of the program.
• Aids Clinical Director of Addiction Services and department administrators with developing and recommending new or revised program goals and objectives.
• Documents and provides performance feedback to the department administrator regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time.
• Complies with established service plans, federal, state, and local laws, and professional standards of conduct.
• Provides consultation and training to non-addiction services staff.
• Provides clinical supervision to staff with dependent licensure within scope of licensure and in coordination with Clinical Director of Addiction Services and designated clinical leadership.
• Maintains current state licensure/certification to function as an approved addiction services practitioner.
• Works collaboratively with behavioral health, physical health pharmacy staff and outpatient SUD leadership to ensure integrated care is available to all clients.
• Actively monitors outcomes and makes real time adjustments to ensure the program meets targets.

Other Job Duties & Responsibilities

• Communicates in clear language and adjusts use of language to audience’s level.
• Clarifies vague and obscure discussions by pointing out main issues.
• Uses imagery to clarify viewpoint.
• Estimates accurately what kind of language and style are appropriate in various situations.
• Uses cost-benefit thinking to set priorities; identifies cost-effective approaches; prepares, justifies and/or administers the budget for assigned program area; monitors overall performance of assigned area and adjusts allocation of finances based on progress against goals; fosters an environment that encourages fiscal responsibility.
• Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports judgement with general numbers and facts based on organization’s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which judgement is based.
• Solves difficult problems with effective solutions; probes all fruitful sources for answers; sees beyond the obvious; doesn’t stop at the first answers.

Job Qualifications

• Independently licensed in the State of Ohio, in good standing.
• Demonstrated leadership of high-performing teams in a community behavioral health setting.
• Multiple site management experience preferred.
• Must have experience in monitoring outcomes data and performance indicators.

Physical Demands/Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.

Supervisory

This position supervises the assigned addiction services staff roles as designated by organizational structure.

Equal Opportunity Employer

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.