Recovery House Manager

POSITION SUMMARY

The Manager of Recovery Housing provides day-to-day leadership and operational oversight for maternal and recovery housing programs, ensuring the delivery of high-quality, trauma-informed services for individuals and families. This role is responsible for implementing program services, supervising and supporting staff, and ensuring compliance with all applicable regulatory and licensing standards. The Manager of Housing works closely with leadership to support strategic initiatives, assist with budgeting processes, and contribute to the advancement of the organization’s mission.

OVERVIEW & RESPONSIBILITIES

• Manages the day-to-day operations of the Maternal and Recovery Housing Programs to ensure effective service delivery and program performance.
• Supervises housing program staff, including providing ongoing coaching, performance feedback, support, and conducting annual evaluations.
• Collaborates with CSTAR leadership, treatment teams, and housing staff to support continuity of care and effective client outcomes.
• Promotes integrated service delivery through consistent communication and collaboration across departments.
• Implements program services, policies, and procedures while ensuring compliance with all applicable regulatory, licensing, and accreditation standards.
• Oversees assigned housing facilities, including Queen of Peace housing sites, ensuring safe, stable, and well-maintained living environments.
• Maintains accurate monthly activity logs to support contract compliance, grant reporting, and bed-day utilization tracking.
• Assists in preparing and submitting Annual Progress Reports and other required program documentation.
• Supervises, trains, and evaluates recovery and maternal housing staff, ensuring accountability and consistent performance standards.
• Reviews documentation in Electronic Health Records (EHR) for accuracy, timeliness, and compliance with program and funding requirements.
• Maintains service quality and supports adherence to program expectations, policies, and best practices.
• Provides ongoing staff training and coaching to strengthen skills, support professional development, and improve program outcomes.
• Addresses performance concerns through clear expectations, feedback, and corrective action when needed to maintain accountability.

COMPENSATION DATA

Starting at $55,000.00

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Master’s degree in a human service–related field with a minimum of three (3) years of experience in the supervision and coordination of programs serving children and/or adults in areas such as chemical dependency, child development/education, or family services.
• Bachelor’s degree in a human service–related field with a minimum of five (5) years of relevant experience in program supervision and coordination as described above.
• Demonstrated experience in staff supervision, program management, and service coordination.
• Knowledge of substance use treatment, recovery support services, maternal/child programming, or related fields preferred.
• Strong understanding of regulatory, licensing, and compliance standards within human services programs preferred.
• Valid driver’s license and current automobile insurance required.

SKILLS & COMPETENCIES REQUIRED

• Experienced program leader with strong operational and team management skills in human services and housing programs.
• Effective communicator with the ability to engage staff, clients, and community partners clearly and professionally, both verbally and in writing.
• Proficient in electronic systems and software applications, including Electronic Health Records (EHR), with the ability to ensure accurate documentation and support program reporting needs.
• Strong written and verbal communication skills with attention to accuracy, compliance, and detail in daily program operations.
• Self-motivated leader with the ability to manage multiple priorities while supporting staff performance and maintaining program standards.
• Proven ability to supervise, coach, and support staff while fostering a culture of accountability, collaboration, and trauma-informed care.
• Working knowledge of regulatory, licensing, and compliance requirements for housing and human service programs, with responsibility for ensuring adherence at the program level.
• Applies trauma-informed and culturally responsive practices to support residents and improve service delivery outcomes.
• Experience supporting program monitoring, quality assurance activities, audits, and continuous improvement efforts to maintain compliance and service quality.
• Strong operational and financial awareness, including experience supporting budget tracking, resource management, and program efficiency.
• Ability to build and maintain effective working relationships with staff, residents, leadership, and community partners to support program success.