House Manager - Sober Recovery

About the role

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals. We are looking for a passionate, detail-oriented, and innovative House Manager to join our New York City team and contribute to our goal of making a difference.

Shift schedule

• Shift 1: Tuesday through Saturday from 1:00 pm – 9:00 pm
• Shift 2: Friday through Tuesday from 7:30 am – 3:30 pm
• Shift 3: Tuesday through Saturday from 8:00 am – 4:00 pm

Resident Care, Case Management, and Life Skills Support

• Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning
• Oversee daily resident care needs, including routines, ADL support, chores, grocery support, and other program expectations
• Support residents in building independence through structure, accountability, relational support, and practical coaching
• Collaborate with the clinical team to align resident support with treatment plans, recovery goals, medication monitoring expectations, and crisis response needs

Family Communication and Clinical Coordination

• Serve as a key liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams
• Maintain regular family communication, including phone check-ins, updates, and support with the clinical parent-coaching process

Team Leadership and Program Support

• Provide supervision, guidance, training, and support to new dWELL Recovery team members to ensure consistent resident care, documentation, and adherence to program expectations
• Lead or support community-building activities, weekend programming, recovery-focused engagement, and expanded dWELL services such as transitional living, studio support, and companion services
• Manage 1–2 program projects by developing workflows, monitoring progress, and supporting ongoing program improvement
• Participate in staff meetings, leadership meetings, trainings, and regular supervision with the Program Director to support performance goals, team alignment, and professional development

Documentation, Operations, and Facility Readiness

• Ensure timely completion of required documentation, including case notes, shift reports, daily game plans, medication support documentation, ADL checklists, and apartment checklists
• Collaborate with the dWELL team to oversee resident schedules, daily program structure, and overall workflow coordination
• Maintain a clean, organized, and tour-ready environment by conducting regular house walkthroughs, apartment inspections, and move-in readiness checks
• Oversee supplies, inventory, groceries, resident and community needs, and program-related purchases while maintaining systems to track stock levels and prevent interruptions in daily operations

Requirements

• Bachelor’s or Master’s degree in a related field
• Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field
• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models
• Strong written and verbal communication skills, with the ability to navigate sensitive conversations with professionalism and empathy
• Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care
• Comfort working in a fast-paced, team-oriented environment
• Valid driver’s license and ability to pass background checks
• CPR/First Aid certification (or ability to obtain)

Physical Requirements

• Ability to lift 20–40 lbs occasionally
• Ability to stand, walk, or respond quickly during emergencies
• Ability to walk multiple levels of stairs multiple times daily
• Must be able to complete facility rounds and inspections

Benefits

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years
• Flexible PTO
• Hands-on, creative, team-based work environment in the heart of New York City
• Family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service

Pay

$60,000 – $70,000 (commensurate on experience)