Manager, Relief Floor Slots

Essential Duties And Responsibilities

• Oversees large scale slot gaming operation of up to 7,500 electronic gaming devices.
• Ensures the slot systems are operating effectively and efficiently, working with Information Technology to diagnose system related outages or issues.
• Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
• Provides regular communications including counseling staff, troubleshooting system issues, relaying inter-department concerns, routinely meeting with customers, employees, management, and other departments to relay important information, identifying issues of concern and work towards solutions.
• Updates Managers, Director and VP, of important relative issues related to the Slot Department.
• Maintains proper staffing levels that are sufficient to cover the floor operations, maintaining established quality service standards in the absence of key employees for support to the Manager, Director, and VP.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interviews, hires, trains, evaluates and appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, Experience And Qualifications

• Bachelor’s Degree in related field required.
• Minimum of three (3) years’ supervisory experience required.
• Minimum of three (3) years of Casino experience required; Slot Operations preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Knowledge, Skills And Abilities (ksa)

• Experience with slot system applications, including ticketing and slot accounting.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Physical Requirements/ Working Conditions – Environment

• The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
• Primary work environment is in a climate-controlled casino setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves standing most of the time and may sit at times.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.