Manager – Regional Operations Support

About the Role

The Manager of Regional Operation Support oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction. They drive process improvements, manage escalations, and align regional performance with corporate KPIs.

Responsibilities

• Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
• Manages the regional sales backlog, product fulfillment within Rep warehouses, and customer relations.
• Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
• Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
• Ensures that goods are dispatched on time to the appropriate destinations and in the expected quantities.
• Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
• Oversees customer order workflows and resolves shipment issues with Operations teams.
• Manages regional sales backlogs and identifies operational inefficiencies with the Operations team.
• Utilizes software tools (e.g., Salesforce, Microsoft Dynamics 365) for reporting and training.
• Handles escalations and improves customer experience.
• Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail-oriented and versatile.
• Proficient with data management and strong problem-solving skills.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well independently and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism.
• Extremely strong problem-solving and communication skills.

Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Note: Zurn Elkay Water Solutions Corporation is an Equal Opportunity Employer – Minority/Female/Disability/Veteran. We do not accept unsolicited submissions from recruitment agencies.