Manager, Operations

Overview

Ready to lead, inspire, and drive real impact? We're looking for a motivated, strategic, and people-focused Manager of Operations to take charge of a high-performing team and keep things moving at top speed.

Responsibilities

• Lead the charge: Oversee a team of Supervisors and front-line staff, ensuring smooth operations, fast turnaround times, and top-tier quality every day.
• Be a change-maker: Identify and drive process improvements that make teams more efficient and clients more satisfied.
• Develop talent: Support and coach managers in hiring, performance development, and team engagement, helping your people grow and succeed.
• Be the go-to communicator: Handle high-stakes client and internal escalations with confidence and clarity, turning problems into opportunities.
• Set the standard: Monitor KPIs, analyze results, and push for continuous improvement, always raising the bar.
• Stay connected: Hold regular 1:1s, skip-levels, and team check-ins to keep communication strong and goals aligned.
• Think big: Contribute to strategic planning and organizational growth, bringing fresh ideas to the table and seeing them through.
• Create career paths: Mentor high-potential employees and help shape the future leadership of the organization.
• Keep it compliant: Ensure all policies, procedures, and client requirements are followed to the letter.
• Lead by example: Step in for the Director when needed, keeping operations running without missing a beat.

Qualifications

• Experience: Minimum 4–6 years leading teams in a deadline-driven environment, with a proven track record in operations and people leadership.
• Leadership skills: You know how to make tough decisions, manage multiple priorities, and keep teams focused and motivated.
• Client confidence: Comfortable on tough client-facing calls and skilled at turning challenges into solutions.
• Strategic thinking: You’re not just about today, you’re thinking ahead, aligning daily execution with big-picture goals.
• Communication mastery: Whether you're coaching your team or talking to clients, you know how to deliver your message with clarity and impact.
• Educational background: High School diploma or equivalent required; Bachelor’s degree preferred (or equivalent experience).

What We Offer

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards