Manager, Operations

About the role

How you will contribute
Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
Interface with customer to ensure smooth coordination of scheduling and maximization of schedule adherence;
Provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
Enact contingency plans as needed;
Escalate and direct activities during system problems, disasters, etc;
Identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed.

Responsibilities

• Lead and manage day-to-day operations within the distribution center, warehouse, manufacturing plant, or logistics operation.
• Develop and implement operational strategies to improve productivity, service levels, cost control, and overall performance.
• Supervise and mentor Supervisors, and frontline staff.
• Monitor operational KPIs including productivity, quality, safety, inventory accuracy, and customer service metrics.
• Ensure compliance with company policies, OSHA regulations, and safety standards.
• Partner with HR on staffing, employee relations, training, coaching, and performance management.
• Analyze operational data and prepare reports for senior leadership.
• Drive continuous improvement initiatives using Lean, Six Sigma, or other operational excellence methodologies.
• Collaborate with customers, vendors, and internal departments to ensure smooth operational execution.
• Manage labor planning, scheduling, and budget performance.
• Support implementation of new systems, processes, and operational technologies.
• Lead employee engagement initiatives and foster a positive team culture.
• Ensure operational readiness during peak seasons and high-volume periods.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or related field preferred.
• 7+ years of operations leadership experience, preferably in logistics, transportation, warehousing, manufacturing, or supply chain environments.
• Experience managing large teams and multiple operational departments.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to manage KPIs and drive operational improvements.
• Experience with WMS, ERP systems, and Microsoft Office Suite.
• Knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodologies preferred.
• Ability to work in a fast-paced and deadline-driven environment.
• Bilingual English/Spanish is a plus.

Preferred Skills

• Strategic planning and execution.
• Labor management.
• Budget and cost control.
• Customer relationship management.
• Process improvement.
• Change management.
• Data analysis and reporting.
• Conflict resolution and team development.