Manager, Regional Operations

1717 S J St, Tacoma, Washington, 98405-4933, United States

About the role

DaVita is seeking a Regional Operations Manager for Patient Pathways in Oakland, Reno, and the Pacific Northwest Market. This remote position requires regular travel across the territory to manage and support approximately 21 hospital partner programs. The role involves leading a remote team of about 9 Patient Pathways Dialysis Coordinators.

Responsibilities

• Lead a remote team of Patient Pathways Dialysis Coordinators, including teammate relations, performance management, recruitment, retention, terminations, and related HR processes.
• Conduct regular update calls and operating reviews with each direct report.
• Manage the hiring and onboarding process for Dialysis Coordinators in the assigned territory.
• Schedule and organize new teammate training, including classroom training and on-site shadowing.
• Implement and follow DaVita Teammate Guidelines and employment policies and procedures.
• Review financial statements and data; own territory P&L.
• Utilize financial data to improve profitability, prepare and control operational budgets, and plan effective strategies for financial well-being.
• Implement new Patient Pathways Programs across hospital partners.
• Meet face-to-face with hospital partners to discuss current discharge processes and train them on the Patient Pathway program.
• Identify areas of improvement in the discharge process in individual local markets.
• Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation.
• Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace.
• Develop in-depth knowledge of the company’s service offerings, markets, current market share, market competition, and strategies to secure new business.
• Work cross-functionally with DaVita and non-DaVita operations leadership to introduce Patient Pathways.
• Update local operations leadership on the progress and impact of the Patient Pathways program.
• Discuss ongoing strategies for each market with Patient Pathways and field management.
• Provide coverage assistance at Patient Pathways partner hospitals as needed, including covering during teammate PTO leave or position vacancies.
• Analyze Patient Pathways reports for assigned territory, including patient volume, length of stay, and readmissions metrics.
• Analyze performance of each market and make recommendations on future action plans based on the analysis.
• Provide management team with monthly updates regarding key metrics.

Requirements

• Minimum of two years’ management experience required; remote teammate management experience preferred.
• Minimum of two years’ project management and/or project implementation experience required.
• Minimum of one year of experience demonstrating a strong understanding of commercial insurance plans (PPO, HMO, POS, EPO, Indemnity) and government insurance programs (Medicare, Medicaid).
• Operational or client management experience across multiple sites required.
• Track record of developing strategies around growth and operational problem-solving.
• Experience driving results for your book of business, including mobilizing resources to impact team performance.
• Bachelor’s Degree required; Master’s preferred.
• Availability for regional and some national travel; up to 75%.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave.
• Professional development programs: Access to leadership and development courses through DaVita’s online training platform StarLearning.
• Community-focused culture: Emphasis on belonging and teamwork.

Pay

The salary range for this role is $96,000.00 - $132,000.00 per year. Compensation depends on qualifications, skills, competencies, and experience. Location-specific minimum wage details apply for non-exempt positions in Washington state.