Manager, Regional Operations
About the Company
NeueHealth is a value‑driven healthcare company grounded in the belief that all health consumers are entitled to high‑quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help make healthcare accessible and affordable across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care through its owned clinics – Centrum Health and Premier Medical – as well as partnerships with affiliated providers nationwide. We also enable providers to succeed in performance‑based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our consumer‑centric approach, we are committed to transforming healthcare and creating a better care experience for all.
Job Summary
The Regional Operations Manager serves as a healthcare operations professional managing several medical clinics in a given market. Responsibilities include leading and managing operational flow and processes of clinics, partnering with the regional medical director to ensure quality of care, and driving patient satisfaction and retention.
Responsibilities
- Oversee the daily operations of multiple clinics within the region, ensuring efficient patient flow and resource allocation.
- Manage both clinical and support staff, including hiring, training, coaching, and performance evaluations.
- Foster a positive and collaborative work environment to enhance team performance and job satisfaction.
- Partner with the regional medical director to monitor and improve the quality of care provided to patients.
- Ensure compliance with healthcare regulations, standards, and best practices.
- Develop and implement strategies to improve patient engagement, satisfaction, and retention.
- Monitor and manage the financial performance of clinics, including budgeting, forecasting, and financial reporting.
- Identify and resolve complex technical and operational problems within the clinics.
- Use data and analytics to drive decision‑making and improve operational efficiency.
- Contribute to the development and implementation of regional and organizational strategic plans.
Education and Experience
- Bachelor’s degree in healthcare management or equivalent.
- Five or more years of experience managing a market within a clinic or outpatient urgent‑care setting.
- Two or more years of people‑management experience.
- Strong understanding of financials with a specialty in patient engagement, growth, and retention.
- Enthusiasm for contributing to an organization focused on continuously improving consumer/patient experiences.
Professional Competencies
- Five+ years of Managed Care/Outpatient Care experience.
- Value‑Based Care experience is a plus.
Work Environment
The majority of work responsibilities are performed in an open‑office setting, involving detailed desk work and computer use. Travel may be required.