Regional Manager of Operations

About the role

A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and the company footprint. You will maintain close relationships with all regional team members, from administrators to front desk assistants, build relationships, and deliver results through effective feedback from a remote setting. The RMO plays a significant role in cultivating an environment that provides effective and trustworthy dental services.

This administrative leadership role focuses on using team-building skills to maintain profitability across multiple state-of-the-art Heartland Dental supported offices. The position also plays an essential role in communicating with patients and the dental team. Training and supporting tools are provided in practice management and leadership to help accomplish responsibilities. All reasonable travel-related expenses are covered under the travel & expense policy, and Heartland Dental provides necessary equipment, including a laptop and mobile phone. This position reports to the Regional Director of Operations (RDO).

Responsibilities

• Oversee the administrative operations of 10 to 12 supported dental offices.
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office.
• Motivate team members, resolve conflicts, and make difficult decisions.
• Analyze business reporting and create recommendations/actions to attain yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure those impacting Same Office Growth (SOG), revenue, and profitability (EBITDA) are addressed first.
• Monitor the P&L statements for each supported practice and develop effective ways to close gaps between actual performance and company projections.
• Coordinate in-practice visits and reviews with multiple supported practices and Practice Managers across a large region, including quarterly in-practice business meetings for each supported practice.
• Responsible for hiring, training, and coaching Practice Managers.
• Interview and contribute to the selection of supported dentists.
• Develop workforce planning, recruiting, and retention strategies to maintain optimum performance of each supported practice.
• Provide reports and recommendations to management on supported practices as needed.
• Other projects as assigned.

Requirements

• Completion of one of the following: at least five years of business management experience OR an associate degree and no less than 3 years of business management experience OR a Bachelor’s degree and one year of experience.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to frequently travel with some overnight stays.
• Strong verbal and written communication skills.
• High level of maturity, personal initiative, and sound judgment.
• Outstanding relationship-building, interpersonal, and leadership skills.
• Exceptional customer service skills, with the ability to build comfortable and approachable relationships with patients.
• Adequate dedicated space at home or an alternate work location to support work-related activities.
• If necessary, family care services must be in place to provide undisturbed, focused time for work.

Qualifications

• Working knowledge of dental procedures and terminology.
• 2+ years managing multiple practice or retail store locations.
• Experience in dental practice management.
• Experience with practice management software, preferably Dentrix.

Benefits

Heartland Dental offers a generous benefits package.