Manager, Referral Partner Operations

About the Role

TopDog Law is a nationally scaling personal injury firm built for impact and growth, owning the client experience from marketing through litigation. We are a fully remote team that values trust, open communication, and a commitment to doing great work. This role owns the operational layer that keeps data clean, communication moving, and nothing falling through the cracks.

What You Will Own

• Own Data Integrity & Reconciliation: Ensure lead and case data from external partners is collected, reviewed, and reconciled into Salesforce accurately and on time. Set the standard for what "reconciled" actually means and hold the team to it. Be the internal expert on how partner data flows. Track pending and aging cases proactively so nothing slips past acceptable thresholds unnoticed.
• Own Document Collection: Drive document collection from external partners against defined targets and deadlines. Hold partners accountable for providing the data you need. Partner non-responsiveness is a problem you solve, not an excuse you report.
• Lead the Team: Direct prioritization of the team's work week to week. Set clear expectations for every person and hold them accountable to the work, not just the schedule. Coach in real time and have direct accountability conversations the moment performance dips. Be a player-coach — carry accounts and get into the data yourself when the team needs it.
• Manage the Function Like a Project: Sequence recurring monthly work against hard deadlines and know status on every workstream at any given moment. Treat this as a function you're building to be the best version of itself. Identify and fix process gaps before they become recurring problems.
• Communicate and Solve Problems: Be ready to answer executive-level questions on numbers and status at any time. Headline first, every time: here's the problem, what I tried, my recommendation, what I need from you. Back every position with data.

Required

• 3–5 years in operations, data reconciliation, or a role where accuracy and partner-facing coordination were core to the job
• Has managed a team — set expectations, ran accountability conversations, developed people, not just supervised them
• Project management skills — can sequence work, track status across multiple workstreams, and hit recurring deadlines without things falling through the cracks
• Borderline obsessive about numbers matching — two sources that don't reconcile bothers you until you know why
• Comfortable presenting numbers and status directly to executives, unscripted
• Wants to own a function and make it excellent, not just keep it running
• Has held an external partner accountable for providing data or deliverables without formal authority over them

Preferred (Nice To Have)

• Experience managing partner or vendor relationships with real data handoffs
• Legal, financial services, or similarly regulated environment
• Process improvement or systems optimization background

Who Thrives Here (Core Values)

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

• Base Salary: $100,000 to $125,000, commensurate with experience
• Eligible for performance-based bonus
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave