Manager, Quality Control - Mortgage Risk Advisory

About the role

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers. The Mortgage Risk Services team focuses on delivering exceptional client service in mortgage risk, compliance, enterprise risk management, governance, internal controls, and data analytics.

This role offers upward career trajectory, flexibility in work arrangements, and meaningful relationships with clients, teammates, and leadership who support your professional development.

Responsibilities

• Manage and train quality control staff members.
• Oversee pre-funding and post-closing quality control and due diligence functions.
• Develop and manage Quality Assurance reviews for all auditors for post-closing and pre-funding.
• Recommend quality and operational improvements based on review findings and auditor scorecards.
• Prioritize job and staff responsibilities, provide assignments, meet deadlines, and develop project plans.
• Monitor regulatory changes and updates, keeping staff informed.
• Ensure confidential and private customer information remains secure.
• Review a high volume of loan activity with a focus on detail and accuracy.
• Identify and relay irregularities and concerns to management.
• Serve as a Subject Matter Expert on underwriting and compliance related to credit risk for internal/external staff and customers.
• Provide input on processes, procedures, and new approaches.
• Resolve customer concerns related to work product.
• Determine Quality-Control trends and issues, implementing solutions as needed.
• Coach others on Quality-Control issues, problems, and questions.
• Demonstrate in-depth understanding of State and Federal Compliance regulations.
• Exercise discretion and independent judgment on critical business matters with significant financial impact.
• Prepare and update quality control/quality assurance procedures and manuals.
• Identify and document instances where company standards or regulations were not followed, ensuring loan files are complete and accurate.
• Directly supervise Quality Control Auditors and manage their output, including reports, audit selection, customer rebuttals, and report preparation.
• Perform other duties as assigned by the Director of Quality Control.

Requirements

• Bachelor’s degree required.
• 5 years of Mortgage Credit Underwriting or Post-Closing QC auditor experience.
• 5 years of management experience.
• In-depth knowledge of Quality Control functions for FNMA, FHLMC, FHA/VA, and USDA requirements.
• Experience performing and reviewing Pre- and Post-Close reviews, Repurchase reviews, Early Payment Default, and Red Flag/Fraud Reviews.
• Knowledge of state and federal regulatory requirements for real estate lending.
• Ability to assess the accuracy, reliability, and appropriateness of loan documents.
• Experience creating and administering auditor training, developing auditor scorecards, and setting performance standards.

Skills

• Self-motivation, detail orientation, and strong organizational skills.
• Proficiency in MS Office, particularly Excel and Word.
• Ability to develop spreadsheets and other required documents.
• Experience working on cross-functional teams.
• High attention to detail and strong technical skills for analyzing and troubleshooting issues.
• Strong analytical skills with a high degree of accuracy.
• Excellent verbal and written communication skills.

Pay

The pay rate range for this position is $96,600 to $221,300. Actual compensation is influenced by skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.

Benefits

Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.