Manager, Quality Assurance
1-800-FLOWERS.COM, INC. · Bolingbrook, IL · Yesterday
Quality AssuranceFull-time
Duties And Responsibilities
- Follow & enforce all internal Quality and Food Safety requirements.
- Assure at all times that the facility is in compliance with Federal, State, and GMP standards throughout the company.
- Act as primary SQF Practitioner, PCQI and assume the daily operation of the facility’s SQF system.
- Develop, implement, maintain, verify and validate the Food Safety Management System and prerequisite programs to ensure compliance with SQF, HACCP, FSMA, GMPs and internal enterprise standards.
- Lead and support scheduled and unannounced regulatory inspections and third-party audits (FDA, SQF, customer, etc.).
- Ensure corrective and preventive actions (CAPAs) are implemented, documented and verified.
- Maintain continuous audit readiness and certification status.
- Hire, train, supervise and evaluate quality staff.
- Ensure required training and competency requirements are met and documented.
- Promote and lead a strong food safety culture within the facility.
- Oversee incoming inspections, in-process monitoring, product testing and finished product release.
- Manage product holds, investigations and disposition of non-conforming materials.
- Participate in traceability, recall readiness and mock recall exercises.
- Analyze audit results, complaints, testing data and KPIs to identify trends and risks.
- Communicate food safety and quality risks to leadership and drive continuous improvement initiatives.
- Maintain effective working relationships with Operations, Maintenance, Sanitation, Regulatory and Supply chain teams.
- Participate in leadership and production meetings and provide routine communication on food safety and quality status.
- Perform other duties and special projects as assigned by management.