Manager, Quality Assurance

Role Summary

Flowserve is looking for an engaged manager to lead the Quality Group. This position is responsible for driving initiatives to improve quality performance through continuous improvement (CI).

Responsibilities

• Engages with the site leadership teams to effectively communicate customer, regulatory and organizational requirements to assure product quality, contract compliance and customer satisfaction.
• Manages the QA team and the Manufacturing Indirect QC team of a particular site to ensure proper balance of meeting quality targets and operational throughput.
• Oversees the effective documentation and implementation of the QMS to assure compliance with customer and regulatory requirements and the standards set by corporate/division policies.
• PARTNERS WITH THE LEADERSHIP TEAM TO ENSURE THAT INDIVIDUALS PERFORMING FUNCTIONS AFFECTING QUALITY ARE TRAINED AND DEMONSTRATE THE APPROPRIATE SKILLS AND PERFORMANCE RESULTS.
• CORPORATE CORRECTION ACTION SYSTEM TO ANALYZE AND DRIVE CORRECTIONS OF NONCONFORMING CONDITIONS AND COMPLAINTS.
• IMPLEMENT THE PERFORMANCE MEASUREMENTS NECESSARY TO EFFECTIVELY EVALUATE ORGANIZATIONAL PERFORMANCE AND TRENDS IN PRODUCT QUALITY, SERVICES, CUSTOMER SATISFACTION AND THE COST OF QUALITY.
• USES THE RESULTS OF PERFORMANCE EVALUATION TO DRIVE IMPROVEMENT EFFORTS USING LEAN/CI TOOLS.
• IN CONJUNCTION WITH SUPPLY CHAIN RESOURCES, DEVELOP AND INITIATE METHODS TO QUALIFY, CERTIFY AND MAINTAIN DOMESTIC OR LOW-COST REGION SUPPLIERS IN ACCORDANCE WITH ISO 9001 STANDARDS.
• RESPONSIBLE FOR DEVELOPING AND MANAGING THE MATERIAL REVIEW BOARD PROCESS.
• COLLABORATING WITH OUR COMPANY’S QUALITY LEADERSHIP, YOU WILL CHAMPION THE IMPLEMENTATION OF THE QUALITY PLAN AND QUALITY MANAGEMENT SYSTEM (QMS) AT THE SITE LEVEL TO ACHIEVE THE OVERALL SUCCESS OF QUALITY OBJECTIVES.
• USING YOUR DEMONSTRATED LEADERSHIP, PROJECT MANAGEMENT, FACILITATION AND PROBLEM-SOLVING SKILLS, YOU CAN LEAD THIS TEAM TO ENHANCE AND IMPROVE THE SITE’S PRODUCTS AND SERVICES THROUGH THE IMPLEMENTATION OF ISO 9001, ROOT CAUSE ANALYSIS (RCA), PREVENTION METHODS, AND CI TECHNIQUES (I.E. LEAN, SIX SIGMA, STATISTICAL PROCESS CONTROL).
• DISPLAYS STRONG LEADERSHIP BY MAKING TIME TO CONNECT WITH ASSOCIATES, CREATING A GREAT ENVIRONMENT FOR EVERYONE TO WORK IN, AND HELP DEVELOP THE TEAM TO REACH THEIR COLLECTIVE AND INDIVIDUAL POTENTIAL.

Requirements

• BS or BA Degree in relevant field and 8–10 years of relevant experience
• Experience in quality leadership
• Demonstrated experience managing/supervising a quality team
• Strong knowledge of QMS and continuous improvement methodologies (Lean, Six Sigma)
• Experience with internal, customer, and third-party audits
• Knowledge of ISO 9001
• Manufacturing experience
• Ability to travel 10–15% (including potential international travel)

Preferred

• Experience with supplier quality and qualification processes
• Strong project management and problem-solving skills
• Knowledge of ASME, NUPIC, AS9100 and other relevant industry standards