Manager, Public Safety Communications Facilities

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. OTI is at the forefront of delivering affordable broadband, protecting against cybersecurity threats, and building digital government services. The Manager, Public Safety Communications Facilities will oversee the reliability, readiness, and resiliency of the City’s public safety communications infrastructure.

Responsibilities

• Oversee the operation and maintenance of Public Safety Land Mobile Radio (LMR) remote radio sites, including shelters, rooftops, antenna locations, equipment rooms, towers, backhaul infrastructure, power systems, and related site components;
• Manage and coordinate access to remote sites for staff, vendors, contractors, and agency partners, ensuring work is scheduled, documented, and completed in accordance with operational requirements;
• Supervise support staff assigned to remote site operations and provide direction on inspections, site visits, maintenance tasks, issue escalation, and follow-up activities;
• Oversee vendor management, including coordinating service calls, reviewing work schedules, tracking deliverables, confirming completion of maintenance and repair work, and ensuring vendors meet operational and contractual expectations;
• Support and manage projects involving remote site upgrades, technology refreshes, equipment replacements, infrastructure improvements, antenna work, shelter maintenance, backhaul changes, power upgrades, and other public safety communications initiatives;
• Coordinate with engineering, operations, facilities, vendors, and building representatives to ensure projects are completed safely, efficiently, and with minimal impact to public safety communications;
• Develop and maintain preventive maintenance schedules for remote sites, ensuring regular inspections and addressing issues before they impact system performance;
• Serve as a liaison with building management, landlords, property owners, and facility contacts for site access, construction impacts, lease requirements, maintenance coordination, safety concerns, and building-related changes;
• Maintain accurate records of site equipment, inventory, site conditions, access procedures, vendor activity, maintenance history, antenna information, and other critical operational data;
• Manage special projects and initiatives as assigned.

Schedule

Day shift; due to the 24/7 operation, candidate may be required to work weekends and/or nights/evenings.

Work location

Brooklyn, NY

Minimum Qualifications

• Master’s degree in computer science and three years of progressively responsible IT experience (including eighteen months in an administrative, managerial, or executive capacity); or
• Baccalaureate degree and four years of progressively responsible IT experience; or
• High school diploma or equivalent and six years of progressively responsible IT experience; or
• An equivalent combination of education and experience that includes at least a high school diploma, three years of IT experience, and eighteen months of administrative, managerial, executive, or supervisory experience.

Education substitutions: undergraduate credits may substitute for up to two years of IT experience; graduate credits in computer science may substitute for up to one year of IT experience, but neither may substitute for the required eighteen months of administrative, managerial, executive, or supervisory experience.

Preferred Skills

• Experience managing telecommunications, radio communications, public safety communications, facilities, or critical infrastructure environments;
• Knowledge of Land Mobile Radio systems, remote communications sites, antenna systems, site power, backhaul, shelters, towers, rooftops, vendor coordination, and preventive maintenance;
• Strong organizational, communication, and project coordination skills with the ability to manage multiple priorities, work with technical staff and vendors, and respond to operational issues in a timely manner;
• Bachelor’s degree in Electronics-Electrical Engineering and eight or more years of relevant experience;
• FCC Commercial Licenses: GROL with Radar Endorsement, GMDSS Operator, GMDSS Maintainer, CCNP, CCDA, CCNA.

55-a Program

Qualified persons with a disability who are eligible for the 55-a Program are encouraged to apply. Indicate at the top of your resume and cover letter that you would like to be considered under the 55-a Program.