Public Safety Communications Operations Division Manager

About the role

The Prince George’s County Government Office of Homeland Security (OHS) is seeking a Public Safety Communications (PSC) Operations Division Manager (Administrative Specialist I) within its Public Safety Communications (PSC) Operations Section.

Responsibilities

• Managing and overseeing OHS/PSC 9-1-1 Call Taking, Law Enforcement Dispatch, Fire/EMS Dispatch, and Training operations.
• Coinciding OHS/PSC Operations Division to ensure timely, professional emergency communications services for County residents and supporting all interfacing public safety agencies.
• Ensuring more than 1.5 million annual requests for service received via the NG9-1-1 VESTA system, text, and online are processed within agency requirements, state mandates, and industry standards.
• Ensuring more than 1.2 million annual emergency incidents are dispatched within agency requirements, industry standards, and public safety agency guidelines.
• Initiating fair and impartial disciplinary investigations and actions consistent with Prince George’s County Personnel Law, Administrative Procedures, and the Collective Bargaining Agreement.
• Serving as project manager for complex operational or high-level projects; managing special projects assigned by the Division Chief or Deputy Director.
• Serving as a liaison with public safety agencies and jurisdictions at the County, Municipal, State, Regional, and Federal levels.
• Preparing and distributing regularly scheduled reports using electronic data systems.
• Representing PSC and County leadership at meetings, events, and professional engagements.

Qualifications

• Master's Degree from an accredited College or University in Business Administration, Public Administration, or a closely related field.
• Two (2) years of progressively responsible project management experience in governmental activities involving complex operational or technical projects.
• Two (2) years of management level work experience in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
• Two (2) years of experience successfully overseeing and implementing complex 9-1-1 and dispatch projects and initiatives in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.
• Two (2) years of experience managing entry level, supervisory, and continuous education training programs for 9-1-1, law enforcement dispatch, fire/EMS dispatch, and cross-trained 9-1-1 Specialist personnel in a large, combined 9-1-1, Fire/EMS Dispatch and Law Enforcement Dispatch emergency communications center.

Skills

• Professional-level industry accreditation such as Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), Center Manager Certification Program (CMCP), or Registered Public-Safety Leader (RPL).
• Project Management Professional (PMP) certification.
• Proficiency with IAED AQUA, NICE Logging Recorder Systems, VESTA 9-1-1, and Motorola PremierOne CAD for QA review and ad hoc reporting.
• Proficiency in modern office equipment and software, including Microsoft Office applications, Adobe Acrobat Pro/eSign, and other relevant tools.

Benefits

Salary range transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Pay

Tentative Interview Dates: August 3-4, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Schedule

Job Location: 17321 Melford Boulevard, Bowie, Maryland and 7915 Anchor Street, Landover, Maryland. Due to the public safety function and confidential nature of the work content, this position is on-site.

Conditions of Employment

• Must possess and maintain a valid driver's license at the time of application.
• Be willing and able to work unscheduled work hours, nights, weekends, or shift work when required.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency issued uniforms, headsets, protective apparel, and equipment in the performance of assigned duties.
• Successfully pass thorough preemployment checks which may include reference checks, background investigations, motor vehicle background check, and drug screenings, where applicable.
• Agree to perform as an essential public safety employee.

Eligibility to Work

Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.