Communications Manager (Public Safety)

What Will You Be Doing

• Lead the execution and continuous evolution of the project communications plan as a living document aligned to project milestones, risks, and stakeholder needs
• Provide strategic oversight for all project communications across a complex, high-visibility statewide transformation effort
• Serve as the primary communications liaison between the project team and the client, coordinating messaging, alignment, and communication-related escalations
• Create clear, consistent communications for technical, operational, executive, and external audiences, translating complex program information into accessible messaging
• Develop executive-level briefings, reports, and materials to support senior leadership, legislative engagement, and oversight activities
• Coverage of communications across internal teams, SMEs, and external stakeholders including PSAPs, public safety agencies, and partner organizations
• Support both internal and external communications efforts in alignment with client expectations and project objectives
• Lead communication strategies that support organizational change, stakeholder adoption, and readiness for NG9-1-1 capabilities
• Proactively manage sensitive or high-visibility communications
• Maintain monitoring of communication effectiveness through stakeholder feedback and performance metrics, and adjust strategies to improve engagement and clarity
• Facilitate meetings, develop communication templates, and ensure consistency and quality across all project communications
• Ensure compliance with applicable regulations, standards, and best practices in all communications activities

Key Responsibilities

• Strategic Communications Leadership
• Own and continuously evolve the project communications plan as a living document aligned to project milestones, risks, and stakeholder needs
• Develop and deliver clear, consistent messaging tailored to technical, operational, executive, and public safety audiences
• Translate complex program developments into accessible communications that drive understanding and alignment
• Stakeholder Engagement & Alignment
• Serve as the primary point of contact for all communications coordination between the project team and the client
• Build and maintain strong relationships across internal teams, the client, PSAP stakeholders, and partner organizations
• Facilitate alignment across diverse, and often independent, stakeholder groups
• Change & Transformation Communications
• Lead communication efforts supporting organizational and operational change associated with project implementation
• Partner with SMEs and project leaders to develop messaging that supports adoption, readiness, and stakeholder confidence
• Anticipate and proactively address stakeholder concerns, resistance, and communication gaps
• Executive & High-Visibility Communications
• Develop executive-level briefings, reports, and communication materials for senior leadership and oversight bodies
• Support communications related to stakeholder interest, audits, and external oversight activities
• Ensure messaging is accurate, timely, and appropriate for high-scrutiny environments
• Issue & Escalation Management
• Coordinate and manage communication-related escalations between the project and client
• Support development of messaging for sensitive issues, risks, delays, or operational impacts
• Ensure consistency and alignment in messaging during high-pressure or time-sensitive situations
• Collaboration & Content Development
• Partner with technical and operational SMEs to develop accurate and effective communications
• Leverage cross-functional input to produce high-quality deliverables
• Establish communication templates, standards, and governance processes
• Performance Monitoring & Continuous Improvement
• Define and track communication effectiveness metrics, including stakeholder engagement and feedback
• Continuously refine communication approaches based on data, feedback, and evolving project dynamics

Requirements

• Bachelor’s degree in Communications, Public Administration, Business Administration, Emergency Management, or related field (or equivalent experience)
• 7+ years of experience in public safety, emergency communications, or closely related environments
• Demonstrated experience supporting large transformation programs, preferably in government or public sector environments
• Strong understanding of the California 9-1-1 system and PSAP community, including operational and stakeholder dynamics
• Proven ability to lead communications across complex, multi-stakeholder environments without direct authority
• Experience developing executive-level communications and supporting high-visibility initiatives
• Exceptional written, verbal, and interpersonal communication skills
• Ability to operate effectively in high-pressure, high-scrutiny environments with sound judgment and professionalism

Preferred Qualifications

• Experience with NG9-1-1 programs or similar large public safety technology transformations
• Background in or direct support of 9-1-1 communications centers (PSAPs), particularly within California
• Familiarity with emergency communications technologies (e.g., CAD, radio systems, NG9-1-1 concepts)
• Experience with structured change management or communications frameworks
• Relevant certifications such as NENA ENP, APCO credentials, PMP, or change management certifications

Core Competencies

• Strategic Communications & Messaging
• Stakeholder Engagement & Influence
• Change & Transformation Leadership
• Executive Communication & Presence
• Issue Management & Decision-Making Under Pressure
• Public Safety Communications Acumen
• Program Alignment & Business Insight

Success Metrics

• Effectiveness and clarity of communications across stakeholders
• Stakeholder alignment, engagement, and satisfaction
• Successful navigation of high-visibility communications
• Timely and effective management of communication-related risks and escalations
• Continuous improvement and adaptability of the communications plan
• Contribution to overall program alignment and successful delivery of project objectives

About Atos Group

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.