Public Safety Communications Manager

About the role

Provo City is seeking an experienced Public Safety Communications Manager to serve in the 911 telecommunications center for Provo City Police. This position is responsible for managing the operations of a major Police Department unit, supervising employees, and managing a significant budget to keep operations running smoothly. Qualified, civic-minded individuals interested in supporting these services to the residents of Provo are encouraged to apply.

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services, including unit planning, strategy, and performance.
• Prepare and manage the division budget, allocate resources, and pursue and administer federal and state grants.
• Oversee the evaluation, maintenance, and improvement of communications systems, technology, equipment, and vendor agreements.
• Ensure compliance with applicable laws, Utah Communications Authority standards, Public Safety Answering Point best practices, policies, procedures, and protocols.
• Resolve conflicts related to major incidents and evaluate and report on unit performance.
• Manage personnel and workflow, including scheduling, performance evaluations, recognition, discipline, hiring, termination, and employee concerns.
• Oversee staff training and the unit’s quality assurance program.
• Maintain required operational records and direct the lawful release of information under state law.
• Coordinate with City departments, state and other agencies, designate a Terminal Agency Coordinator, and participate in required meetings.
• Provide public education and outreach on 911 and public safety issues and perform other related duties as assigned.

Requirements

• Provo City will honor an equivalent combination of job-related education and experience.
• Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field.
• Five (5) years of experience in public safety communications or police or fire administration, 3 years of which must have been in a supervisory position.
• A valid, lawful Driver License.
• NENA Center Manager (CMCP) or APCO Registered Public-Safety Leader (RPL) certifications preferred.

Benefits

• Generous employer-paid health insurance
• Retirement and pension plans, including 401k and 401k matching
• Paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
• Educational assistance
• Free use of the Provo Recreation Center and Peaks Ice Arena
• Provo Library card
• 50% off green fees at Timpanogos Golf Course
• Other perks

Pay

(G38) $97,000 - $144,000 per year (paid in bi-weekly installments)

Schedule

4/10 work schedule