Manager, Public Events Ticketing

About the Role

At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact. The Manager, Public Events Ticketing manages ticketed event buildouts, sales, and event day operations for non-NFL events at the stadium. Additionally, the position touches on all aspects of ticket operations, including invoicing and collections, ticket and order fulfillment, sales and service campaign support, customer service and correspondence, and event day ticket operations and services.

Responsibilities

• Leads and supports communications with event promoters and ticket providers on event builds, manifesting, pricing, inventory, VIP packages, holds, and all other needs. Builds strong relationships through proactive, professional, and timely communication.
• Works collaboratively with department leadership to develop and execute strategic plans for ticket scaling, inventory allocation, pricing component structure, and financial settlement.
• Manages ticketed event build/programming and maintenance through Ticketmaster Host, TM1, Archtics and Account Manager, including secondary events such as parking, add-on, and seat upgrades.
• Provides ongoing overarching support of the event ticket process, from the planning stages through event day and post-event settlement and reporting.
• Manages ticketing database, Archtics, and CRM solution to support necessary ticket sales, service, reporting, and operations tasks.
• Manages all aspects of TM1 Entry scanner programming and operations.
• Leads full-time and part-time staff on various projects, initiatives, and training sessions, working collaboratively with department leadership to optimize shared resources.
• Manages seat relocation processing for Public Events.
• Collaborates with internal finance, accounting, StadOps, legal, Business Strategy & Analytics, and service teams on event ticketing.
• Serves as a day-to-day contact with the venue’s ticket partner (Ticketmaster) on event build, customer service, and technical issues.
• Assists on communications with internal stakeholders and vendors on all access control hardware and software.
• Other duties as assigned.

Requirements

• At least 5-7 years of experience; or an equivalent combination of education and experience.
• Experience with Ticketmaster event programming utilizing the Ticketmaster suite (Host & EMT Submission, Ticketmaster Scaling, Ticketmaster AccountManager, and Ticketmaster Archtics), and TM1 Events, Reports, and Entry.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint, and Word.

Skills

• Ability to focus on a speaker using verbal and non-verbal clues to understand their message, comprehend the information, and respond thoughtfully.
• Ability to use logic and reasoning to evaluate information to determine how it should be best interpreted.
• Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
• Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
• Communicates orally and in writing in a clear, concise, and impartial manner.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.
• The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls, and reach with hands and arms.
• The employee is regularly required to talk or hear.
• The employee is occasionally required to stand, walk, and lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• This position requires the ability to work extended hours, weekends, and/or holidays.

0% of travel time expected for the position.