Manager, Provider Recruiting (Domestic)

About the role

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are seeking a Manager, Provider Recruiting to join our Provider Recruiting Team within the Provider Operations Department. Reporting directly to the Senior Manager, Provider Recruiting, this role leads strategic recruitment initiatives to build and maintain a high-quality domestic provider network at a sustainable cost of scaling. This is a full-time, fully remote position with minimal travel required (approximately 1–2 weeks per year for company and team offsites).

Responsibilities

• Manage end-to-end provider recruitment, staying on pace with the hiring model to support forecasted demand and ongoing customer launches.
• Navigate competing operational priorities—balancing rapid customer launch deadlines, urgent escalated member needs, and broader network expansion initiatives—with guidance from senior leadership.
• Partner cross-functionally with Analytics, Customer Success, and Implementation teams to align network capacity with customer requirements while maintaining cost-of-scaling targets.
• Scale provider network coverage with a rigorous focus on recruiting clinicians who deliver exceptional quality and continuity of care.
• Oversee recruiter capacity, sourcing strategies, and candidate pipelines to drive high-throughput hiring across target geographies and specialties.
• Implement AI tools and automated workflows across the recruiting life cycle—including candidate outreach, screening, SOP documentation, and operational reporting—to increase throughput without a proportional increase in recruiter effort.
• Optimize candidate routing, workflows, and process cycle times to reduce average handle time and eliminate operational bottlenecks.
• Directly coach, develop, and mentor team members, setting clear performance expectations and driving high execution standards.
• Ensure strict adherence to provider compliance, quality standards, and credentialing handoff protocols.
• Meet or exceed monthly and quarterly hiring throughput targets while staying aligned with the overall provider hiring model.
• Maintain target cost-per-hire metrics to support sustainable network scaling across all provider specialties.
• Deliver required provider capacity on time for new customer launches and forecasted demand surges.
• Maintain high standards for quality and continuity of care across all hired providers.
• Drive measurable team efficiency gains through operational workflow redesign and AI tool integration.

Requirements

• 5+ years of experience in talent acquisition or recruitment, with at least 2+ years in a supervisory or management role.
• Proven track record in high-volume healthcare or provider recruitment.
• Strong cross-functional collaboration experience partnering with analytics, customer success, and operations teams.
• Demonstrated ability to implement AI tools in daily operational workflows to draft SOPs, streamline candidate communications, track metrics, and scale throughput.
• Strong analytical skills with the ability to track, analyze, and translate operational recruiting metrics into actionable insights.
• Excellent communication, stakeholder management, and team leadership skills.
• Experience working effectively in a fast-paced, high-growth, fully remote environment.
• Ability to travel 1–2 weeks per year for company and team offsites.

Preferred Qualifications

• Experience in behavioral health, mental health, or digital health recruitment.
• Familiarity with applicant tracking systems and talent platforms, with Salesforce ATS experience considered a plus.

Benefits

• Health, Dental, Vision benefits start on your first day; you and your dependents also receive access to One Medical accounts.
• HSA and FSA plans available, with Spring contributing up to $1K for HSAs depending on plan type.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave at 6 months tenure: 18 weeks for birthing parents, 16 weeks for non-birthing parents.
• Access to Noom, a psychology-based weight management program tailored to your unique needs and goals.
• Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons for sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement per year.
• $200 per year donation matching to support your favorite causes.

Pay

Compensation Range: $103.2K – $120K

Schedule

Full-time, fully remote position with minimal travel required (approximately 1–2 weeks per year for company and team offsites).