Manager, Project Management | Retail Bank Operations Case
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds come together to make Capital One a great company—and a great place to work.
About the Role
As a Manager Project Manager at Capital One, you will drive strategy and execute on high-priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company.
Capital One Bank’s Extended Servicing team is transforming customer support by delivering seamless, omnichannel, and intelligent end-to-end servicing experiences. Historically, specialized associates with specialized applications handled complex customer needs. Now, leveraging our real-time, cloud-based platforms, we're bringing intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply.
The Project Manager for Bank Operations plays a pivotal role in this transformation, collaborating with five product and engineering groups (10+ engineering teams and 10+ product managers) and four operations organizations (Bank Voice, Bank Operations, Customer Protection, Enterprise Payments) to identify and define strategic initiatives, track and report on their progress, coordinate with partner teams to ensure efficient and well-managed delivery, and challenge us to deliver business value across the ecosystem of Bank’s operations. Proficiency in Tableau, Jira, and Snowflake is required for this role.
Responsibilities
- Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
- Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
- Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
- Leveraging problem-solving and influencing skills to ensure project plans deliver on intent.
- Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments.
- Exhibiting outstanding influencing skills to effectively drive project/program efforts.
- Demonstrating a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
- Displaying a passion for coaching and developing a team of associates through their leadership style.
- Having excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Requirements
- At least 3 years of Project Management experience.
- At least 1 year of People Management experience.
Qualifications
- 4+ years of Project Management experience.
- 2+ years of People Management experience.
- PMP, Lean, Agile, or Six Sigma certification.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.
- McLean, VA: $151,900 - $173,400 for Manager, Project Management
- New York, NY: $165,700 - $189,200 for Manager, Project Management
- Richmond, VA: $138,100 - $157,700 for Manager, Project Management
- Wilmington, DE: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.