Manager, Product Manager - Claims

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As a product manager of the Claims Workflow Product team, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk across Operational Workflows and Customer Communications. Leading four dedicated engineering pods, you will drive foundational platform modernizations and eliminate operational friction across our dispute lifecycles. If you are a strategic product leader, ready to manage scaled operational complexity, optimize end-to-end associate workflows, and build high-impact servicing capabilities, this may be the role for you!

Responsibilities

• Lead product strategy for Claims Workflow Product team, focusing on customer trust, associate experience, and operational risk across Operational Workflows and Customer Communications.
• Lead four dedicated engineering pods.
• Drive foundational platform modernizations.
• Eliminate operational friction across dispute lifecycles.
• Manage scaled operational complexity.
• Optimize end-to-end associate workflows.
• Build high-impact servicing capabilities.

Requirements

• Currently have, or be in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
• OR Bachelor's degree in any field and at least 3 years of Product Management experience.

Qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products (preferred).

Skills

• Human Centered – obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving – identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – leads cross‑functional teams to solve customer problems and drive organizational alignment.