Director of Product Management (Claims)

About the role

We are seeking a Director of Product Management, Claims to own the product vision, strategy, and roadmap for SafeLease's claims experience. You will build and refine the products and platforms that power the end-to-end claims lifecycle.

Responsibilities

• Own the product vision, strategy, and roadmap for SafeLease's claims platform, aligning it with company strategy and measurable business outcomes.
• Partner with the Claims organization to understand and optimize the end-to-end claims lifecycle and translate those needs into scalable product solutions.
• Integrate AI and automation across the claims lifecycle, identifying opportunities to streamline intake, adjudication, and settlement, reduce manual effort, and improve accuracy and speed at scale.
• Prioritize, source, and refine the data and tooling that power claims operations, working closely with Engineering to deliver against the roadmap.
• Collaborate cross-functionally with Engineering, Claims, GTM, Support, Finance, and Executive Leadership to define priorities, refine requirements, and ensure go-to-market readiness.
• Develop and monitor claims product KPIs (e.g., cycle time, loss adjustment expense, leakage, automation rate, customer satisfaction) to evaluate impact and guide iteration.
• Roll up your sleeves to build MVPs, run competitive and market analyses, and lead product revamps, while also presenting insights and recommendations to senior leadership.
• Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes on claims priorities.

Requirements

• 5+ years of relevant experience in product management, with a track record of owning products or platforms end-to-end, preferably in B2B technology with data-rich problems.
• Proven ability to translate technical features into clear business value for both technical and non-technical audiences, including executive leadership.
• Strong analytical and technical capability, including proficiency with data tools such as SQL, Python, Excel, Tableau, Metabase, or Power BI to support modeling, insights, and data-driven decision-making.
• Experience managing cross-functional initiatives and leading collaboration across Engineering, Product, and business teams.
• Skilled in both qualitative and quantitative research methods, such as interviews, surveys, and statistical analysis.
• Experience building and deploying agentic AI solutions (Claude specifically).
• Bachelor's Degree (or equivalent experience) required.

Preferred Qualifications

• Experience building or managing products within a claims, insurance, personal lines, or InsurTech environment.
• Familiarity with claims management systems and claims process automation.
• Understanding of claims regulatory requirements, loss reserving, or fraud/leakage mitigation.
• MBA or advanced degree.
• Proficiency with product and project management tools (e.g., Notion).
• Experience in the self-storage and/or insurance industry.