Manager - Risk Management (Claims)

Our client is a global leader in business-to-business distribution, logistics services, and supply chain solutions. With over 20,000 employees worldwide, the company emphasizes teamwork, respect, and an inclusive environment that values diverse perspectives. Founded in 1922 and publicly traded, it maintains a significant presence in its sector.

About the Opportunity

The Manager - Risk Management (Claims) oversees global claims management across various types, including auto liability, general liability, property, cargo, and workers’ compensation. This role ensures timely and cost-effective resolution of claims while maintaining compliance with policies and regulations. It serves as the primary contact for claim-related matters and coordinates with internal teams and external partners to manage complex claims and support risk management objectives.

Responsibilities

• Oversee all insured and self-insured claims from reporting to closure, including property, casualty, auto liability, general liability, workers' compensation, and freight.
• Supervise the Risk Management (Claims) Analyst, managing workload, training, and performance.
• Act as the primary corporate claims representative, collaborating with insurers, TPAs, brokers, and legal counsel.
• Represent the organization in mediations, settlement conferences, depositions, and other claim proceedings.
• Coordinate investigations of significant losses and support subrogation efforts.
• Monitor claim trends and develop reports and recommendations to mitigate losses.
• Maintain accurate claim records ensuring compliance with reporting and regulatory requirements.
• Build and maintain relationships with brokers, insurers, TPAs, medical vendors, and legal counsel.
• Manage insurance reporting, invoice approvals, and financial processes related to claims.
• Provide guidance and training on claim reporting, incident response, and risk mitigation to various departments.
• Support crisis management and major loss events by coordinating claim response activities.
• Perform additional duties and special projects as assigned.

Requirements

• Bachelor's degree in Risk Management, Finance, or related field.
• Seven years of experience adjusting commercial claims including general liability, auto liability, freight, and workers’ compensation.
• Ability to interpret insurance policies.
• Strong negotiation and administrative skills with attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Ability to handle confidential information appropriately.
• Experience managing large and complex data.
• Effective time management and task prioritization skills.
• Willingness to travel up to 25%.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings plans