Manager, Product & Delivery

Responsibilities

• Translate approved product roadmap initiatives into structured, trackable delivery work (epics, features, user stories) within Jira
• Maintain a well-organized, transparent backlog aligned to roadmap themes and priorities
• Ensure end-to-end traceability between roadmap initiatives and delivery artifacts in Jira and Confluence
• Establish and enforce standards for high-quality requirements, including clarity, completeness, testability, and dependency management
• Lead backlog refinement sessions to ensure all work meets “ready for development” criteria
• Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle
• Manage and mentor a team of Product Analysts responsible for functional design, user stories, and documentation
• Provide coaching, workload planning, and performance management to ensure high-quality output and team growth
• Foster consistency in documentation practices, tooling usage, and delivery standards
• Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams
• Identify trends, root causes, and opportunities, translating insights into actionable backlog items
• Recommend priorities, scope tradeoffs, and improvements to product leadership based on operational data
• Coordinate release readiness activities, ensuring scope completion and stakeholder alignment
• Support release validation and ensure delivered functionality meets defined acceptance criteria
• Draft and publish clear, accurate release notes and supporting product communications
• Develop internal enablement materials such as feature summaries and user guidance
• Maintain organized, accessible documentation in Confluence, including requirements, workflows, and decision logs
• Track and escalate risks, gaps, and cross-team dependencies to maintain delivery momentum
• Continuously improve processes related to backlog management, documentation, feedback intake, and release communication

Qualifications

• Bachelor’s degree preferred; equivalent related experience in Business Analysis, Product Operations, Software Delivery, Information Systems, or related fields will be considered in lieu of a degree.
• 8+ years of experience in product analysis, functional analysis, business analysis, or software delivery support within enterprise software environments
• A minimum of 2 years of experience directly managing analysts or leading a requirements-focused function, including coaching, performance management, and workload planning
• Demonstrated ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation suitable for software delivery
• Strong experience managing backlogs and work tracking in tools such as Jira and maintaining structured documentation in Confluence (or comparable platforms)
• Proven ability to synthesize feedback from Support, Implementation, and other customer-facing teams and convert it into actionable product work with clear recommendations
• Excellent writing, documentation, and organizational skills with strong attention to detail
• Experience collaborating closely with UX, Engineering, and QA to ensure functional intent is understood, testable, and delivered as expected
• Ability to manage multiple priorities, drive clarity across teams, maintain consistent follow-through, and operate confidently in a decision-support role to product leadership
• Experience with corrections or justice-related software workflows preferred but not required

Benefits

Benefits Overview ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change.