Manager, Player Development - Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination features a $1.5 billion expansion completed in 2019, including 1,271 upscale guestrooms, a 42,000 square-foot Rock Spa® & Salon, 19 dining outlets, 20 bars and lounges, a 13.5-acre recreational lagoon, and a 7,000-person Hard Rock Live entertainment venue. The resort is located on 87 acres of the Hollywood Seminole Reservation, 10 minutes from Fort Lauderdale/Hollywood International Airport.

Responsibilities

• Oversee daily operations of Executive and Casino Hosts and other marketing areas as necessary.
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Work with the Special Events department to plan, coordinate, and execute targeted events for Mid Level and VIP Level guests.
• Assist the Director of Player Development in supervising, coaching, developing, and evaluating Executive and Casino Hosts and PD Coordinators.
• Assist with hiring, training, supply management, payroll, and scheduling.
• Perform Player’s Club and administrative functions efficiently.
• Monitor activities that could affect departmental efficiencies, including internal controls, rules, regulations, and equipment maintenance.
• Promote Hard Rock Hotel and Casino by interacting with customers in an enthusiastic and helpful manner.
• Maintain confidentiality of company documents.
• Ensure consistent service standards are maintained.
• Resolve customer complaints and take appropriate action.
• Investigate issues related to customer service and make recommendations to improve service.
• Communicate service standards to staff and train staff to perform to those standards.
• Coach, train, administer discipline, and assist with annual performance appraisals.
• Review and approve recorded time worked in accordance with schedules.
• Assist in interviews for new staff.
• Conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures.
• Perform other duties as assigned.

Requirements

• Three (3) years of casino marketing experience is required.
• High school diploma or equivalent required; a college degree is preferred, or an equivalent combination of education and experience.

Work Environment

• May be exposed to casino-related environmental factors, including secondhand smoke and excessive noise.
• Frequently required to stand, walk, use hands to handle or feel, reach with hands and arms, talk, hear, and taste or smell.
• Must frequently lift and/or move up to 50 pounds.
• Requires close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
• The casino environment is hectic, fast-paced, and often crowded and noisy.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical, Dental, Vision, and Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• Additional benefits available (see www.gotoworkhappy.com/benefits for full list)

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check, which may include a credit check and criminal background check. The Company gives preference in all employment practices to Native Americans, with first preference to members of the Seminole Tribe and second preference to members of other federally recognized Native American Tribes who meet the job requirements.