Manager, Player Development

About the role

The Crown Is Yours is a dynamic environment where innovation drives progress. As a Player Development Manager, you will play a pivotal role in elevating VIP services and driving revenue growth.

Responsibilities

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue
• Maintain and enhance relationships with existing VIP customers
• Contribute to process and compliance initiatives that improve operations, efficiency, and service
• Provide coaching to improve team performance
• Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives
• Develop and implement sales training programs
• Participate in the escalation process, resolving client cases with assistance from VIP leadership
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach

Requirements

• Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry
• At least 3 years of experience managing a sales team through effective communication, coaching, and performance management
• Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues
• Experience in coaching a team to deliver quality customer experience and consistent sales techniques
• Must be able to obtain and maintain required State Gaming Licenses

Qualifications

• Bachelor's degree in a related field
• At least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry
• At least 3 years of experience managing a sales team
• Strong understanding of the product line
• Experience in coaching a team
• Ability to obtain and maintain required State Gaming Licenses

Skills

• Effective communication and coaching skills
• Strategic thinking and problem-solving abilities
• Customer service orientation
• Team management and leadership
• Process improvement and optimization

Benefits

• Competitive salary range of $108,800.00 - $136,000.00 USD
• Annual bonus
• Equity
• Comprehensive benefits package

Pay

The US base salary range for this full-time position is $108,800.00 USD - $136,000.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Full-time position.