Manager Physician Practice Senior - Digestive Health Lewisburg - Full Time

About the role

Manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice. Works in a strong dyad or triad relationship with the provider leadership, centralized services leadership and/or clinical leadership on staff, leader and provider recruitment, development and retention.

Responsibilities

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.
  • Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory.
  • Ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration.
  • Creates an environment that supports high employee and physician engagement.
  • Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians.
  • Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status.
  • Serves as the compliance liaison in designated practices.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources.
  • Solves problems relating to the physical plant on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations.
• Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support the health system’s desired brand positioning.
  • Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results.
  • Identifies and implements areas for improvement and efficiencies including identified quality indicators.
• Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
  • Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve.
  • Coaches staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers.
  • Proactively leads service recovery activities.
• Develops plans to identify and reach short- and long-term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.
  • Collaborate closely with the Shared Services, and other professional teams within the health system to ensure our patients are scheduled and arrived according to brand behaviors and ensures appropriate and compliant documentation, billing, and charging practices.
  • Collaborates with all system leaders in the market and the medical group to provide seamless and integrated service to our patients.
• Understanding and overseeing all aspects of the provider revenue cycle, to include scheduling/registration, patient accounting, claims submission, and payment and denial processing are critical components of the role.

Qualifications

• Bachelor's Degree in Health or business administration.
• Master's Degree Preferred.
• 7 years Healthcare management experience.

Benefits

• Comprehensive health benefits.
• Retailer savings plan.
• Paid time off (PTO).
• Education assistance.
• Financial education and support, including DailyPay.
• Expanded Paid Parental Leave.