Manager, Payroll Services

What You Get to Do

• Lead, coach, and develop a high-performing payroll team responsible for accurate, timely, and compliant payroll processing across multiple clients
• Oversee end-to-end payroll operations, ensuring payrolls are processed accurately and in accordance with established deadlines and service standards
• Serve as an escalation point for complex payroll issues, client inquiries, and compliance-related questions
• Partner cross-functionally with internal teams (e.g., HR, Benefits, Finance, Technology, Client Success) and external vendors (payroll systems, time and attendance, HRIS)
• Drive consistency and scalability by documenting, maintaining, and improving payroll processes, workflows, and standard operating procedures
• Partner with the Tax team to ensure effective execution of quarter-end and year-end activities, including tax filings, returns, and W-2 processing
• Monitor key performance metrics and report on team performance, risk areas, and operational improvements
• Champion Sequoia’s service philosophy and culture, ensuring an exceptional and trustworthy client experience

What You Bring

• Bachelor’s degree
• 5+ years of progressive payroll experience, including multi-state and multi-client payroll environments
• Proven people management and leadership experience, with the ability to coach, motivate, and develop team members
• Strong working knowledge of payroll fundamentals, wage and hour rules, and involuntary deductions (garnishments, levies, etc.)
• Experience partnering cross-functionally and communicating effectively with internal stakeholders and external clients
• Demonstrated ability to design, document, and implement scalable processes and operational improvements
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail
• Able to manage multiple priorities and perform effectively in a deadline-driven environment
• Proficiency in Excel and payroll-related reporting and analysis
• A passion for delivering exceptional service and continuously improving the client and employee experience