Manager, Patient Financial Engagement

Key Responsibilities

• Provide day-to-day oversight for assigned pod/team operations, ensuring achievement of financial performance targets including cash collections, bad debt reduction, and A/R days.
• Monitor A/R workqueues and operational reporting to identify trends, address payment delays, and ensure timely and accurate billing and collections.
• Execute Pre-Service Financial Clearance operations in partnership with the Director, overseeing outbound estimate communication, deposit collection protocols, and collaboration with Point-of-Service teams.
• Support process improvement initiatives to create more compliant, accurate, and efficient workflows across the department.
• Directly manage Coordinators and frontline staff, providing coaching, support, and direction to drive team performance.
• Own hiring, training, evaluation, and performance management for the department, including corrective action with HR and Director support.
• Conduct formal performance reviews and development conversations, identifying readiness for progression along the career ladder.
• Foster a positive work environment that recognizes results and encourages professional growth.
• Support the Director with vendor oversight, monitoring service level agreements and conducting regular performance scorecard reviews.
• Care for the integration of AI-powered tools in partnership with the Training & Compliance Associate.
• Ensure departmental compliance with federal and state regulations, including HIPAA, No Surprises Act, Medicare, Medicaid, and financial assistance/charity care guidelines.
• Partner with Managed Care, clinical teams, IT, and other departments to resolve operational issues, escalating to the Director when cross-departmental alignment is needed.
• Serve as an escalation point for complex patient or operational issues, coordinating with the Director on cases requiring senior leadership involvement.

Compensation

The base pay scale for this position is $84,000.00 - $127,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.