Manager Patient Financial

About the role

The Manager of Patient Financial Services oversees the activities of employees and vendors to ensure adherence to CRMC standards. They manage the insurance account follow-up for approximately 40,000 accounts with $200 million in accounts receivable.

Responsibilities

• Monitor and track staff productivity and quality to collect cash and resolve Accounts Receivables
• Develop cost-effective processes to increase efficiency
• Work collaboratively with the Senior AR Systems Manager and Director to meet departmental goals and objectives
• Manage all aspects of insurance account follow up
• Review, monitor, and validate staff or vendor-initiated adjustments
• Maintain strict compliance with Medicare and Medicaid Quarterly Credit Balance Reporting
• Conduct employee interviews/employment recommendations
• Complete time and attendance records/payroll discrepancies
• Complete other duties as assigned by the Director of Patient Financial Services or CFO

Qualifications

• Bachelor's Degree in Business, Healthcare Administration, or related field
• Minimum of 5+ years of experience in an acute care setting with extensive background in billing and follow up
• Licensed as a Certified Revenue Cycle Specialist (CRCS) at time of hire