Manager of Patient Financial Services

About the role

The Manager of Patient Financial Services leads the Stewardship Guides and oversees the day-to-day revenue cycle for Oaklin Lane's growing network of pediatric therapy clinics. Reporting to the Director of Clinical Operations, this role offers a clear path to becoming the Director of Patient Financial Services.

Responsibilities

• Lead, develop, and grow the Stewardship Guide team
• Own day-to-day patient financial services execution across the organization
• Manage Texas Medicaid (TMHP), Availity, clearinghouses, and EVV systems
• Run denial management end to end
• Track and report on revenue cycle KPIs
• Partner with the Director of Clinical Operations and the Access Pathway team
• Oversee payer credentialing and ensure every clinician is enrolled and current
• Manage payer portal access, vendor relationships, and outsourced services
• Refine PFS policies, procedures, and playbooks
• Stay ahead of Texas Medicaid policy updates, billing compliance requirements, and regulatory changes

Requirements

Required:

• Bachelor’s degree (B.A./B.S.) in a relevant field, or equivalent experience
• 3+ years in revenue cycle management, patient financial services, or medical billing
• Experience in outpatient or pediatric facility revenue cycle (preferred)
• Experience in Texas Medicaid — TMHP, CHIP, prior authorization workflows, EVV, and compliance requirements
• Experience managing or mentoring direct reports (required to promote to Director)
• Proficiency with EMR and practice management systems, Availity, and clearinghouses (Raintree Systems or similar pediatric EMR a plus)
• Comfort with spreadsheets, basic data analysis, and weekly/monthly KPI ownership
• Strong written and verbal communication skills

Preferred:

• Working knowledge of Google Workspace
• SQL familiarity

Qualifications

Qualifications include:

• Clear, calm communication across finance, clinical, and family-facing contexts
• A team-first leadership style that develops the people around them
• A hunger for growth and the willingness to earn the next step in your career

Skills

Essential skills include:

• Experience in revenue cycle management, patient financial services, or medical billing
• Knowledge of Texas Medicaid — TMHP, CHIP, prior authorizations, EVV
• Ability to manage and mentor direct reports
• Proficiency with EMR and practice management systems, Availity, and clearinghouses
• Comfort with spreadsheets and basic data analysis
• Strong written and verbal communication skills

Benefits

Benefits include:

• Full-time, 40 hours/week, Monday - Friday, 9:00AM to 5:00PM
• Remote/Hybrid option in DFW
• Defined promotion path to Director of Patient Financial Services
• Stipend for medical, vision, and dental
• 401(k) with employer match
• Paid professional development and continuing education
• All equipment and systems provided

Pay

Compensation is commensurate with experience.

Schedule

Full-time, 40 hours/week, Monday - Friday, 9:00AM to 5:00PM, Remote/Hybrid — DFW