Manager-Patient Experience-Outpatient

Responsibilities

• Lead Strategy Translation: Translate network-level PX strategy into targeted outpatient initiatives and execution roadmaps
• Coach Leaders: Provide coaching on service recovery, experience design, and team engagement; build leadership capability
• Team Oversight: Supervise and develop outpatient PX Coaches; manage workflows, priorities, and performance
• Standardize Practices: Establish consistent frameworks and tools; enable scalable deployment across 260+ clinics
• Cross-Functional Collaboration: Partner with operations, nursing, quality, and physician services to integrate PX into workflows
• Drive Measurement: Monitor experience data, identify trends, support goal-setting and action planning
• Support System Priorities: Contribute to CMS readiness; support network growth with PX infrastructure for new clinics
• Role-Model Behaviors: Model HonorHealth values; foster accountability and continuous improvement culture

Requirements

• Bachelors in Healthcare Administration, Business, or related field Required
• Masters Preferred
• Experience: 5 years, in patient experience or healthcare operations Required
• 2 years, leadership; ambulatory setting Preferred