Manager Patient Care Services- 5 West
McLaren Health Care · Bay City, MI · 2 days ago
HealthcareFull-time
Essential Functions and Responsibilities
- Maintains operational responsibility for nursing and health care services on the unit.
- Promotes positive customer relations with physicians, patients, families, visitors and employees.
- Follows up on complaints and provides feedback.
- Maintains level of patient, staff and physician satisfaction.
- Promotes collaboration regarding patient care issues with various staff levels and disciplines.
- In collaboration with other members of the leadership team and the Education Staff, ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
- Plans unit conferences, educational endeavors, and in-service meetings for staff.
- Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
- Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
- Affirms appropriate delegation and supervision of patient care.
- Aids in the implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
- Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
- Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
- Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
- Maintains regulatory readiness.
Qualifications
- Required: Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience OR associate’s degree with 5 years of nursing-related experience Licensed as a Registered Nurse to practice nursing in Michigan BLS Certification
- Preferred: Master’s degree in a related program A minimum of 2 years’ leadership experience ACLS Certification