Manager Patient Care Services

About the Role

Responsible for 24-hour accountability for the management of assigned patient care unit(s)/function(s). Accomplishes the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Responsibilities

• Ensures a process is in place for the establishment of standards of performance, quality improvement, and care delivery model for their areas of responsibility.
• Monitors the process to ensure it is working and solves problems related to the functioning of the department, both interdepartmental and intradepartmental, involving staff in this process.
• Delegates to Patient Care Coordinator as appropriate.
• Manages all aspects of personnel for department employees.
• Demonstrates collaborative interpersonal and communication skills and facilitates high performance from staff.
• Determines and coordinates departmental needs and operations regarding schedules and staffing patterns, ensuring productivity benchmarks are met.
• Develops, interprets, administers, and communicates department policies, procedures, protocols, and regulations.
• Analyses, plans, forecasts, and reports department activities.
• Develops, coordinates, implements, and justifies the department’s budget, ensuring cost effectiveness.
• Maintains and enhances communication channels.
• Implements, promotes, and reinforces employee performance relating to patient satisfaction.
• Participates as requested on service line committees and mentors staff representatives.
• Supports and facilitates staff involvement in meeting attendance.
• Collaborates with physicians and other healthcare team members.
• Ensures that all evaluations and competencies are current and reviews content of evaluations if not completed by Patient Care Services Manager.
• Maintains compliance with all required accreditation standards.
• Reviews patient satisfaction feedback regularly and develops a plan to address issues and improve overall rating.
• Ensures that a quality improvement and education plan are in place for units.
• Demonstrates unit ownership through maintenance, cleanliness, and lack of clutter of the unit.
• Investigates and identifies department capital needs, presents formal requests and justification to Director or Vice President of Nursing/CNO.
• Networks with other managers and remains current in new advancements and changes in patient treatments and technologies.
• Facilitates and promotes opportunities for the professional development of staff.
• Identifies and works towards own professional growth.
• Maintains/develops basic competencies for the patient population of their unit, ensuring the standard of care is met.
• Cooperates as a member of the management team, advocating system goals, programs, and image.
• Cooperates with other education and service agencies in meeting the healthcare needs of the community.
• Performs other related duties as assigned.

Qualifications

• Required: Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS). (Associate degree/diploma in nursing may be considered with five or more years of relevant experience. Must complete BSN or BS within 3 to 5 years from date of hire.)
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.
• Preferred: Master Degree in Nursing or related field.

Schedule

Full-time, 80 hours per pay period. Daily work times vary. On-call required. No weekends.