Manager Patient Care Services

About the Role

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with a multidisciplinary team to optimize patient outcomes and satisfaction.

Responsibilities

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors, and employees.
• Follows up on complaints and provides feedback.
• Monitors level of patient, staff, and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• In collaboration with other members of the leadership team and the Education Staff, ensures staff participation in orientation, mandatory and continuing education programs, and other staff development opportunities.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.

Requirements

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience OR associate’s degree with 5 years of nursing-related experience.
• Licensed as a Registered Nurse to practice nursing in Michigan.
• BLS Certification.

Qualifications (Preferred)

• Master’s degree in a related program.
• A minimum of 2 years’ leadership experience.
• ACLS Certification.

Schedule

• Full-time.
• Daily work times: 7:00am–3:30pm.
• Hours per pay period: 80.
• On-call: Yes.
• Weekends: No.