Manager Patient Services

Reporting to Nursing leadership for the hospital site, this position assumes management responsibility for the NICU and Labor & Delivery Units. The role involves overseeing a single major or multiple smaller functions, services, or processes that provide business support to Nursing operations, including 24/7 accountability for multiple similar or smaller Nursing units.

Responsibilities

• Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes in collaboration with senior leadership.
• Ensure regulatory requirements and standards are communicated, implemented, and monitored.
• Collaborate with the healthcare team to plan, implement, and evaluate activities aligned with department, hospital, and DMC objectives.
• Model customer service excellence.
• Identify the need for departmental policy development or revision and define policy in collaboration with higher-level management.
• Oversee the development and revision of departmental procedures and protocols; secure necessary approvals.
• Develop, monitor, and revise processes as needed.
• Provide input into departmental organizational design and monitor workflow quality and quantity.
• Initiate or recommend personnel actions such as hires, terminations, and disciplinary measures.
• Complete performance appraisals and develop/assess performance goals for assigned areas.
• Assist in long-range goal development and assessment of goal attainment for the department.
• Develop and monitor budgets for designated areas.
• Support compliance with DMC’s Code of Conduct, legal and ethical standards, and audit recommendations.
• Monitor activities to ensure compliance with laws, regulations, JCAHO requirements, and DMC policies.

Requirements

• Bachelor’s in Nursing (BSN) required; Master’s degree preferred (either bachelor’s or master’s must be in Nursing if Master’s prepared).
• Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
• Three years of progressive Nursing experience.

Benefits

Tenet Healthcare offers a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Generous paid time off (PTO).
• Career development and continuing education opportunities.
• Health savings accounts, healthcare, and dependent flexible spending accounts.
• Employee Assistance Program and employee discount program.
• Voluntary benefits, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, auto, and home insurance.

Eligibility for benefits may vary by location and employment status.

Schedule

• Full-time, 40 hours per week.
• Day shift.

Facility: DMC Harper University/Hutzel Women’s Hospital, Detroit, Michigan.