Manager Patient Access - St. Peter's Hospital - FT Days

Purpose

We are seeking a highly motivated and experienced Patient Access Manager to oversee and optimize the performance of Patient Access operations. The ideal candidate is a revenue cycle leader focused on optimizing patient intake, registration, and access processes.

Essential Functions

• Provides advice, guidance, and leadership to RHM & Region leaders in developing strategies and achieving performance goals.
• Enables collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations.
• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Supports regional efforts to comply with functional area priorities.
• Accountable for the selection, evaluation & overall success of the functional leadership teams.
• Organizes & maintains functional strategies & governance over financials & staffing.
• Communicates to colleagues any new additions, changes.
• Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements.
• Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues.
• Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.
• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
• Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.
• Regularly monitors the patient tracking system & registration reports.
• Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change.
• Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas.

Minimum Qualifications

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience within Patient Access.
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Pay Range

Pay range: $30.00-$43.50 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.