Manager Patient Access

Responsibilities

• Ensures patients are registered/pre-registered in an efficient and effective manner, according to policies/procedures set forth by FMOLHS.
• Ensures that insurance is verified and precerts/authorizations are obtained timely.
• For the Pre-Access department, ensures that 95% of scheduled patients are pre-registered in advance & insurance verified/auths obtained.
• Sets and monitors productivity goals for staff, ensuring they meet monthly targets.
• Maintains processes to minimize patient wait times and ensures proper documentation for charity programs.
• Ensures that team members document efforts/activities in Account Notes and performs random samples to ensure adherence to standards.
• Implements quality improvement initiatives to improve customer satisfaction.
• Promotes and establishes an atmosphere of continuous improvement by motivating, coaching, and developing staff, and through evaluation, development, and/or revision of department policies and procedures.
• Works with PFS Director to suggest/implement procedure and policy changes.
• Ensures employees understand and comply with Compliance and appropriate procedures for reporting compliance issues for State, Federal, and HIPAA.
• Maintains requirements for Joint Commission for scope of department.
• Leads problem identification and resolution, coordinating resolution between departments as needed.
• Conducts regular team and departmental meetings for education, goal monitoring, and feedback inquiries.
• Submits timely minutes of meetings in accordance with facility requirements.
• Ensures employees have the tools necessary to achieve goals and develops staff appraisals in accordance with FMOLHS policies and productivity metrics.
• Counsels staff and handles disciplinary action as necessary.
• Interviews potential candidates for departmental vacancies and assists in the development of department budgets.
• Analyzes costs, develops programs to assure compliance with budgetary constraints, and provides justifications for budget variances.

Qualifications

• Bachelor's Degree + 3 years supervisory experience OR 4 years professional-level experience/6 years paraprofessional experience (in lieu of degree) + 3 years supervisory experience OR Master's Degree + 2 years supervisory experience.
• Supervisory experience must be in patient registration, large physician group practice, financial counseling, or patient accounting in a healthcare setting.