Manager Patient Access

Position Summary

Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department. This position manages the oversight and implementation of the patient access programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience.

Essential Functions and Responsibilities

• Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.
• Accountable for at least one Job Assignment: Registration/Patient Access, Financial Clearance/Insurance Verification, Cashier, Scheduling, Charge Entry, Financial Counseling.
• Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts and practices cost effective measures.
• Maintains positive relations with all customers both internal and external.
• Manages multiple staff and functions within their assigned department(s).
• Affairs with the Reimbursement staff.
• Keeps the Regional Director advised of all legal matters.
• Attends/leads departmental meetings and other meetings as requested.
• Maintains current knowledge in specialty through self-development, professional seminars, attendance at meetings, etc.

Qualifications

• Required: Bachelor’s Degree in business management, accounting or related field Four years in Patient Access or a related department.Two years’ experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training) Working knowledge of medical terminology and billing systems/software. OR High School diplomaSeven years in Patient Access or relevant departmentTwo years’ experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training) Working knowledge of medical terminology and billing systems/software.
• Preferred: Additional Information

Schedule

Full-time
Requisition ID: 26003672
Daily Work Times: 8:00am- 4:30pm
Hours Per Pay Period: 80
On Call: Yes
Weekends: No