Manager Patient Access - St. Peter's Hospital - FT Days

Purpose

We are seeking a highly motivated and experienced Patient Access Manager to oversee and optimize the performance of Patient Access operations. The ideal candidate is a revenue cycle leader focused on optimizing patient intake, registration, and access processes.

Essential Functions

• Provides advice, guidance, and leadership to RHM & Region leaders in developing strategies and achieving performance goals.
• Enables collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations.
• Oversees vendor / contract labor management including centralizing strategy & optimizing spend.
• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Supports regional efforts to comply with functional area priorities.
• Accounts for the selection, evaluation, & overall success of the functional leadership teams.
• Acts as a focal point for establishing functional strategies & governance over financials & staffing.
• Communicates between service area functional area, RHM & Region leaders.
• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

• Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.
• Redesigns processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes.
• Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.
• Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.
• Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements.
• Communicates to colleagues any new additions, changes.
• Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry.
• Reviews all key performance indicator reports daily. Promotes quality & standardization & supports a cohesive & efficient revenue cycle.
• Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.
• Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.
• Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays.
• Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change.
• Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas.

Minimum Qualifications

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience within Patient Access.
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Pay Range

Pay range: $30.00-$43.50 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.