Manager, Patient Access Revenue Cycle Integration and Performance - Pre Arrival - Full Time 8 Hour Days (Exempt) (Non-Union)

About the Role

The Manager, Revenue Cycle Integration & Performance provides operational leadership and strategic support across Patient Access and Revenue Cycle functions. This role integrates performance improvement, staff training, data analytics, and project management to drive efficiency, enhance quality, and optimize financial outcomes. The Manager serves as a key liaison between operations, quality, training, and leadership, translating data-driven insights into actionable initiatives and supports the Associate Administrator of Patient Access with Revenue Cycle Operations in executing strategic priorities.

Responsibilities

• Operational Performance & Process Improvement
  • Evaluates and monitors patient access and revenue cycle workflows to identify inefficiencies and opportunities for improvement
  • Leads process improvement initiatives to enhance quality, productivity, and financial outcomes
  • Ensures compliance with organizational policies, regulatory requirements, and best practices
  • Collaborates with department leaders to resolve workflow issues and standardize processes
• Training & Staff Development Integration
  • Oversees coordination and alignment of training programs across Patient Access and Revenue Cycle functions
  • Aligns training initiatives with identified performance gaps, audit findings, and denial trends
  • Partners with training teams to ensure staff competency and effective onboarding processes
  • Monitors compliance with education and competency requirements
• Data Analytics & Performance Reporting
  • Analyzes operational and financial data to identify trends and opportunities for improvement
  • Collaborates with analytics teams to develop dashboards and reporting tools
  • Monitors key performance indicators (KPIs), including registration accuracy, denial rates, and productivity
  • Prepares and presents performance reports and recommendations to leadership
• Project & Initiative Management
  • Leads cross-functional projects focused on denials reduction, workflow redesign, and system optimization
  • Develops project plans, timelines, and deliverables aligned with organizational priorities
  • Tracks progress and ensures projects are completed on time and within scope
  • Evaluates outcomes and ensures sustainability of improvements
• Cross-Functional Collaboration
  • Serves as liaison between Patient Access, Revenue Cycle, Quality, IT, and operational teams
  • Facilitates communication and coordination across departments
  • Supports committees, task forces, and performance improvement initiatives
• Associate Administrator of Patient Access Support
  • Supports execution of strategic initiatives including denials prevention, payer performance, and operational optimization
  • Develops and prepares reports, presentations, and leadership updates
  • Drives accountability and follow-through on strategic priorities
  • Contributes to planning and implementation of revenue cycle initiatives
• Communication and Interpersonal Skills
  • Develops and maintains effective relations with diverse groups such as staff, faculty, patients, and families on complex issues
  • Establishes constructive working relationships with departmental staff
  • Clearly conveys complex problems and proposals in both formal and informal settings
• Performs other duties as assigned

Requirements

• High School diploma or equivalent (required)
• Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, or related field (required)
• Master’s degree in a related field (preferred)
• 5 years of experience in healthcare operations, revenue cycle, or patient access with project management or major impact projects (required)
• 5 years of leadership, supervisory, or project management experience (preferred)
• Strong knowledge of revenue cycle operations including registration, billing, denials, and payer processes
• Ability to analyze data and translate findings into actionable operational improvements
• Experience with performance improvement methodologies and workflow optimization
• Advanced organizational and project management skills
• Strong communication and interpersonal skills with ability to collaborate across departments
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and data/reporting tools
• Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only)

About the Organization

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere.

Pay

The salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.